Taylor Smith
Green Lane,Pennsylvania
Summary
Dedicated waitress, cashier, and previous sales associate with excellent experience in customer service. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication, organization, and problem solving skills.
Overview
6
6
years of professional experience
Work History
Waitress
Tosco's Brick Oven Pizza & Restaurant
07.2017 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Cashier
Tosco's Brick Oven Pizza & Restaurant
07.2017 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Identified and resolved discrepancies and errors in customer accounts.
- Welcomed customers and helped determine their needs.
Retail Sales Associate
Altar'd State
08.2022 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Education
High School Diploma -
Upper Perkiomen High School
Pennsburg, PA06.2021
Skills
- Guest Relations Management
- Customer Service
- Service Prioritization
- Complex Problem-Solving
- Team Collaboration
- Order Management
- Payment Processing
- Complaint Resolution
- Money Handling
- Transaction Processing
- Interpersonal and Written Communication
- Teamwork and Collaboration
- Customer Assistance
Hobbies
I have a passionate love for fitness and health! I have been working out for about 3 years. I started with general lifting, then switched to powerlifting, and I am now transitioning into bodybuilding. Currently, I am training with a coach to compete in a show in early 2025. As my passion for fitness has grown, I began to share my progress and life with others on social media in hopes of inspiring others to start their fitness journey! Other than working out, I love to cook for family and friends. It's a way for me to give back to my loved ones and the people I care about. My favorite food to cook would most likely be Lamb Oreganata. Lastly, traveling has been a big part of my life ever since I was young. My family and I have traveled within and outside of the country numerous times. Exploring the different lands and cultures of other countries is the best part of it all and I am very thankful that I have had the opportunity to do so.
Timeline
Retail Sales Associate
Altar'd State
08.2022 - 07.2023
Waitress
Tosco's Brick Oven Pizza & Restaurant
07.2017 - Current
Cashier
Tosco's Brick Oven Pizza & Restaurant
07.2017 - Current
High School Diploma -
Upper Perkiomen High School
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