Taylor Smith
Sahuarita,AZ
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Uses exceptional costumer service skills in order to give each costumer and positive experience and increase return.
Overview
2
2
years of professional experience
Work History
Barista/Cashier
Starbucks, Universal Hollywood Parks
10.2023 - Current
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained a positive atmosphere and excellent costumer service, even in stressful times.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Barista/Cashier
Java Posada
10.2021 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Supported training efforts and trained new hires, sharing knowledge of coffee making techniques and customer service standards.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Understood and memorized menu to best convey different items to costumers and understand their needs and expectations.
- Worked in the back of house to prepare food for costumers, and understands food safety procedures.
Education
High School Diploma -
Primavera Online
Phoenix, AZ04.2023
Skills
- Opening and Closing Duties
- Food Preparation
- Menu Memorization
- Up-Selling
- Ordering Procedures
- Cash Handling
- POS Systems
- Inventory Management
- Excellent Memory
- Active Listener
- Professional Demeanor
- Exceptional Customer Service
Timeline
Barista/Cashier
Starbucks, Universal Hollywood Parks
10.2023 - Current
Barista/Cashier
Java Posada
10.2021 - 10.2023
High School Diploma -
Primavera Online
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