Taylor Smith
Cleveland Heights,OH
Summary
Hardworking, punctual, team player with exceptional multitasking, decision-making, oral and written communication. Aiming to use my proven skills to effectively fill a position focusing on customer support and satisfaction. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
9
9
years of professional experience
Work History
Information Technology Administrative Assistant
Cleveland Heights - University Heights School District
Cleveland Heights, OH
07.2022 - Current
- Assist with customer calls for staff, parents and students, respond to inquiries, and resolved ordering conflicts.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered questions from customers regarding products and services offered by the company.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided secretarial and office management support while building cooperative working relationships.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Conducted research online using search engines such as Google or Yahoo!
- Maintained accurate department and customer records.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Inventoried and ordered supplies for office.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Aide/Clerical Support
Renhill Group
Cleveland Heights, OH
09.2021 - 07.2022
- Substituting for district staff absences
- Prioritize, plan, and coordinate orders to ensure on-time completion while maintaining high quality standards
- Assist with customer calls for staff, parents and students, respond to inquiries, and resolved ordering conflicts.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Sales Associate
New York & Company
Beachwood, OH
09.2019 - 04.2020
- Effectively promote all Brand Initiatives (Credit, Reward, Email Capture, etc.) and achieve all personal goals Customer Support a store culture that is committed to exceeding customer expectations and delivering the highest level of customer service at all times
- Process shipment and replenish the sales floor as needed
- Perform transactions which may include ringing at the Sales & Services desk.
Sales Associate
Soma
Lyndhurst, OH
09.2017 - 04.2020
- Successfully assisted customers with product selections, purchases, and internet transactions
- Drive sales through up-selling products based on customer's past purchases and preference
- Achieved daily sales goal by cross selling and promoting additional products and services
- Built and maintained strong client relationships to ensure future business.
Bridal Stylist/Consultant
David’s Bridal
Lyndhurst, OH
08.2019 - 10.2019
- Consistently honor all service and selling vows, outfitting each customer head to toe
- Sell the gown, headpiece, foundations, shoes, jewelry, etc.; outfit and accessorize the bridal party
- Educate customers on the David’s Differences; attributes that make David’s Bridal unique
- Maximize sales and customer satisfaction by providing superior service with every customer visit
- Maintain David’s Bridal hourly sales productivity standards
- Prepare for all upcoming appointments by printing the customer’s profile and favorites.
- Suggested [Product or Service] to brides and upsold bridal packages.
- Organized fittings and alterations to ensure that garments fit properly prior to the wedding day.
- Recommended, selected and located merchandise based on customer desires.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided customer service to ensure that customers were satisfied with their purchases.
- Tracked orders from start to finish including purchase orders, shipping and receiving documents and invoices.
Sales Associate
Loft
Lyndhurst, OH
01.2019 - 06.2019
- Interact with approximately 30 customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts
- Perform daily department tasks including stocking, creating merchandise displays, re-merchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions
- Delivers excellent customer service with floor sales and assist customers with purchases.
Receptionist/Clerical Assistant
Dental Excellence
Cleveland Heights, OH
04.2019 - 05.2019
- Greeting patients as they arrive and answering the phones and scheduling and cancelling patient appointments
- Dental Charting and Treatment Planning
- Completing and filing insurance forms and dental billing records
- Translating dental services into proper billable codes
- Managing office inventory and supplies
- Handling test results including x-rays
- Office duties including document filing, scanning, and creation
- Excellent phone and in-person communication skills
- Organization, time management and multitasking abilities
- An understanding of dental office procedures and workflow
- Computer literacy in basic applications like email and Microsoft Office.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Verified, updated and entered patient information into system.
- Arranged documents for insurance claims.
- Collaborated with medical scientists to prepare reports, articles or conference presentations.
- Answered and managed incoming calls and emails.
Personal Assistant Full Time
Miss Graham - IT Business Analyst Consultant & Health Consultant
Cleveland Heights, OH
09.2014 - 01.2018
- Handle incoming and outgoing correspondence, including but not limited to mail, emails, and faxes
- Sort and organize daily mail and communications
- Prepare and track monthly budget and handle all bill payments timely
- Prepare weekly personal and professional calendars and supply timely reminders for upcoming appointments/events
- Document meeting minutes and organize notes for future reference.
Education
High School Diploma -
Cleveland Heights High School
Cleveland Heights, OH05-2015
Some College (No Degree) - Business Management
Notre Dame College
Cleveland, OHSome College (No Degree) - Business Management
Indiana Wesleyan University
Indianapolis, INSkills
- Problem Solving
- Customer Service
- Time Management
- Microsoft Office Suite
- Product Sales
- Social Media Marketing
- Strong Interpersonal Skills
- Appointment Scheduling
- Office Administration
- Meeting Planning
- Clerical Support
- Data Entry
- Filing
- Recordkeeping and Bookkeeping
- Scheduling
- Calendar Management
- Spreadsheet Management
- Invoice Processing
- Recordkeeping
- Microsoft
- Spreadsheets
- Excel Spreadsheets
- Phone Call Answering
- Meticulous Attention to Detail
Accomplishments
- 2022-2023 Delisle Building Rookie of the Year Award for Cleveland Heights/University Heights School District to celebrate new staff that made a positive impact.
References
References available upon request.
Timeline
Information Technology Administrative Assistant
Cleveland Heights - University Heights School District
07.2022 - Current
Aide/Clerical Support
Renhill Group
09.2021 - 07.2022
Sales Associate
New York & Company
09.2019 - 04.2020
Bridal Stylist/Consultant
David’s Bridal
08.2019 - 10.2019
Receptionist/Clerical Assistant
Dental Excellence
04.2019 - 05.2019
Sales Associate
Loft
01.2019 - 06.2019
Sales Associate
Soma
09.2017 - 04.2020
Personal Assistant Full Time
Miss Graham - IT Business Analyst Consultant & Health Consultant
09.2014 - 01.2018
High School Diploma -
Cleveland Heights High School
Some College (No Degree) - Business Management
Notre Dame College
Some College (No Degree) - Business Management
Indiana Wesleyan University
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