Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Taylor Smith

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

8
8
years of professional experience

Work History

Office Manager

Serenity Wigs And Toppers
09.2020 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.

Front Desk Receptionist

Great Expressions Dental Centers
09.2022 - 12.2022
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed appointments, communicated with clients, and updated client records.

Front Desk Receptionist

Aqua Tots Swim Schools
05.2019 - 08.2020
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Entered and updated sensitive customer information during check-ins and room changes.

After School Program Instructor

Cobb County School System
03.2018 - 05.2020
  • Enhanced children''s social skills by organizing group activities and encouraging teamwork.
  • Promoted language development through storytelling, songs, and engaging conversations.
  • Improved child safety by diligently monitoring the environment and addressing potential hazards.
  • Provided excellent care for diverse groups of children, catering to individual needs and cultural backgrounds.
  • Supported children''s emotional well-being by creating a nurturing and inclusive atmosphere.
  • Managed classroom behavior with positive reinforcement techniques, promoting a respectful environment.
  • Increased physical activity among children through organized games and outdoor playtime sessions.
  • Maintained compliance with state regulations by participating in ongoing training sessions and staying up-to-date on policies.
  • Developed age-appropriate activities and crafts to engage children.

Barista Shift Supervisor

Scooter's Coffee
01.2016 - 03.2018
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Reduced waste by implementing inventory control measures and properly storing perishable goods.
  • Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
  • Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
  • Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Participated in budgeting and forecasting activities to make informed decisions.
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Education

Bachelor of Science - Early Childhood Education

Kennesaw State University
Kennesaw, GA

Skills

  • Employee Supervision
  • Supply Management
  • Expense Reporting
  • Data Entry
  • Staff Hiring
  • Policy Development
  • Billing
  • Customer Service
  • Excellent Multi-Tasking Ability
  • Scheduling Coordination
  • Payroll Processing
  • Event Coordination
  • Clear Oral/Written Communication

References

References available upon request.

Timeline

Front Desk Receptionist

Great Expressions Dental Centers
09.2022 - 12.2022

Office Manager

Serenity Wigs And Toppers
09.2020 - Current

Front Desk Receptionist

Aqua Tots Swim Schools
05.2019 - 08.2020

After School Program Instructor

Cobb County School System
03.2018 - 05.2020

Barista Shift Supervisor

Scooter's Coffee
01.2016 - 03.2018

Bachelor of Science - Early Childhood Education

Kennesaw State University

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