Taylor Smith
Fredericksburg,VA
Overview
5
5
years of professional experience
Work History
Administrator
United States Air Force, USAF
07.2021 - 02.2024
- Maintained records for 300+ personnel and updated internal databases to support document management.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel by sending over 100+ emails a week.
- Created a new excel program that lead to minimizing creating new folders for documents by 30% and improved employee productivity.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Customer Service Cashier
Sears
10.2018 - 02.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty - by doing this I brought on an average of 20 customers/week signing up for out store credit card.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
Associate of Business Administration - Business Administration And Management
University of Mary Global Campus- Europe
Spangdahlem, Germany03.2023
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Team Building and Leadership
- Work Planning and Prioritization
- Deadline Adherence
- Executive Support
Timeline
Administrator
United States Air Force, USAF
07.2021 - 02.2024
Customer Service Cashier
Sears
10.2018 - 02.2020
Associate of Business Administration - Business Administration And Management
University of Mary Global Campus- Europe
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