Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Taylor Smith

Office Manager
Emerald Isle,NC

Summary

Dynamic Office Manager with a proven track record at Infuse Wellness, PLLC, enhancing operational efficiency and client satisfaction. Expert in administrative support and office management, with a knack for implementing effective organizational strategies. Skilled in staff management and customer service, consistently achieving results through innovative solutions and a collaborative leadership style.

Overview

9
9
years of professional experience

Work History

Office Manager

Infuse Wellness, PLLC
08.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Bartender

34 North
09.2019 - 08.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Boutique Manager

Cameo Boutique
08.2020 - 08.2022
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Managed team of full-time and part-time staff, trained new workers and monitored performance.
  • Arranged special marketing initiatives and in-store promotions to successfully bring in funds.
  • Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
  • Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
  • Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.

Real Estate Broker

Keller Williams Crystal Coast
03.2019 - 06.2022
  • Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
  • Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
  • Assisted clients in navigating the complexities of financing options, ensuring they secured suitable mortgage products for their needs.
  • Negotiated purchase contracts and lease agreements to establish maximum value for clients.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
  • Conducted thorough due diligence investigations for clients to identify potential risks or concerns before proceeding with transactions.
  • Arranged for inspections and surveys of sold properties.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
  • Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
  • Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
  • Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
  • Advised clients on home staging techniques to maximize property appeal during open houses or showings.
  • Leveraged social media platforms for property promotion, attracting attention from potential buyers.

Pub Manager

Church Street Pub & Deli
09.2016 - 04.2019
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Elevated dining experience, maintaining high standards of cleanliness and presentation.
  • Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
  • Adapted quickly to menu changes, ensuring team was always informed and prepared.

Banking Member Service Representative

Earthmover Credit Union
06.2015 - 06.2016
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Boosted customer satisfaction by efficiently addressing and resolving account issues.
  • Strengthened fraud prevention efforts through diligent monitoring of suspicious transactions.
  • Balanced daily transaction reports, contributing to accurate recordkeeping and financial reporting.
  • Increased new account openings through effective cross-selling of banking products and services.
  • Collaborated with branch management to identify areas for improvement in daily operations.

Education

No Degree - Medical Assisting

Carteret Community College
Morehead City, NC
05.2001 -

High School Diploma -

Warrensburg-Latham High School
Warrensburg, IL
05.2001 -

Skills

Customer Service

Timeline

Office Manager

Infuse Wellness, PLLC
08.2022 - Current

Boutique Manager

Cameo Boutique
08.2020 - 08.2022

Bartender

34 North
09.2019 - 08.2023

Real Estate Broker

Keller Williams Crystal Coast
03.2019 - 06.2022

Pub Manager

Church Street Pub & Deli
09.2016 - 04.2019

Banking Member Service Representative

Earthmover Credit Union
06.2015 - 06.2016

No Degree - Medical Assisting

Carteret Community College
05.2001 -

High School Diploma -

Warrensburg-Latham High School
05.2001 -

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Taylor SmithOffice Manager