Taylor Smith
Office Manager
Emerald Isle,NC
Summary
Dynamic Office Manager with a proven track record at Infuse Wellness, PLLC, enhancing operational efficiency and client satisfaction. Expert in administrative support and office management, with a knack for implementing effective organizational strategies. Skilled in staff management and customer service, consistently achieving results through innovative solutions and a collaborative leadership style.
Overview
9
9
years of professional experience
Work History
Office Manager
Infuse Wellness, PLLC
Emerald Isle, NC
08.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Bartender
34 North
Cedar Point, NC
09.2019 - 08.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Boutique Manager
Cameo Boutique
Swansboro, NC
08.2020 - 08.2022
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Arranged special marketing initiatives and in-store promotions to successfully bring in funds.
- Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
Real Estate Broker
Keller Williams Crystal Coast
Morehead City, NC
03.2019 - 06.2022
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Assisted clients in navigating the complexities of financing options, ensuring they secured suitable mortgage products for their needs.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Conducted thorough due diligence investigations for clients to identify potential risks or concerns before proceeding with transactions.
- Arranged for inspections and surveys of sold properties.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Collaborated with mortgage brokers, attorneys, and other stakeholders to expedite processes while maintaining clear communication channels throughout each transaction.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
- Streamlined the transaction process for clients with efficient coordination of inspections, appraisals, and closing activities.
- Advised clients on home staging techniques to maximize property appeal during open houses or showings.
- Leveraged social media platforms for property promotion, attracting attention from potential buyers.
Pub Manager
Church Street Pub & Deli
Swansboro, NC
09.2016 - 04.2019
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Elevated dining experience, maintaining high standards of cleanliness and presentation.
- Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
Banking Member Service Representative
Earthmover Credit Union
Decatur, IL
06.2015 - 06.2016
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Boosted customer satisfaction by efficiently addressing and resolving account issues.
- Strengthened fraud prevention efforts through diligent monitoring of suspicious transactions.
- Balanced daily transaction reports, contributing to accurate recordkeeping and financial reporting.
- Increased new account openings through effective cross-selling of banking products and services.
- Collaborated with branch management to identify areas for improvement in daily operations.
Education
No Degree - Medical Assisting
Carteret Community College
Morehead City, NC 05.2001 -
High School Diploma -
Warrensburg-Latham High School
Warrensburg, IL 05.2001 -
Skills
Customer Service
Administrative Support
Office Management
Data Entry
Workforce Management
Staff Management
Organizational Skills
Office Administration
Scheduling and calendar management
Customer Relations
Inventory Control
Timeline
Office Manager
Infuse Wellness, PLLC
08.2022 - Current
Boutique Manager
Cameo Boutique
08.2020 - 08.2022
Bartender
34 North
09.2019 - 08.2023
Real Estate Broker
Keller Williams Crystal Coast
03.2019 - 06.2022
Pub Manager
Church Street Pub & Deli
09.2016 - 04.2019
Banking Member Service Representative
Earthmover Credit Union
06.2015 - 06.2016
No Degree - Medical Assisting
Carteret Community College
05.2001 -
High School Diploma -
Warrensburg-Latham High School
05.2001 -