Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Smith

Grand Rapids,MI

Summary

Dynamic leader with proven expertise in staff development, customer relationship management, and marketing strategies. At Social House, spearheaded initiatives that significantly enhanced brand awareness and operational efficiency. Excels in teamwork and collaboration, with a strong ability to drive project planning and achieve goals. Demonstrates exceptional communication skills and a commitment to excellence.

Overview

7
7
years of professional experience

Work History

General Manager

Social House
Grand Rapids , MI
09.2024 - Current
  • Trained employees on duties, policies and procedures.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Developed marketing strategies designed to increase brand awareness within target markets.

General Manager

Social House
South Haven, MI
03.2024 - 09.2024
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Bartender

Social House
South Haven , Michigan
06.2023 - 03.2024
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

FOH Certified Trainer

Olive Garden - Darden Restaurants
Portage , MI
07.2021 - 06.2023
  • Developed and implemented training programs for new hires and existing employees.
  • Provided one-on-one coaching sessions to help individuals improve their skills.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Explained goals and expectations required of trainees.
  • Utilized appropriate assessment tools to measure success rate of trainees throughout the program cycle.

Shift Manager

Hungry Howies Pizza & Subs
Kalamazoo , Michigan
12.2017 - 12.2020
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Conferred with management and subordinates to resolve problems or complaints.

Education

High School Diploma -

Mattawan High School
Mattawan, MI
05-2019

Skills

  • Deadline oriented
  • Leader
  • Sales
  • Labor cost controls
  • Goal setting
  • Staff development
  • Communication skills
  • Staff training/development
  • Customer relationship management
  • Marketing
  • Staff management
  • Staff training
  • Project planning
  • Teamwork and collaboration

Timeline

General Manager

Social House
09.2024 - Current

General Manager

Social House
03.2024 - 09.2024

Bartender

Social House
06.2023 - 03.2024

FOH Certified Trainer

Olive Garden - Darden Restaurants
07.2021 - 06.2023

Shift Manager

Hungry Howies Pizza & Subs
12.2017 - 12.2020

High School Diploma -

Mattawan High School

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Taylor Smith