Taylor Smith
New Smyrna Beach,FL
Summary
Efficient, motivated and highly organized professional able to research specific information in an efficient and organized manner, while multitasking with other duties to help ensure the customers satisfaction, also to demonstrate a strong leadership role among other employees.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Grocery Team Leader
Publix
01.2020 - Current
- Ensuring safety and directing stock associates on my shift
- Managing inventory
- Coaching stock clerks to improve their work habits
- Diffusing any hostile situations while managers are not in the building
- Evaluating progress throughout the morning
- I have coached many current associates who are still with the company and have advanced themselves
- I have never had any major injuries while being in charge of my shift
- Whenever there has been any kind of hostile situation, I have defused it each time professionally and safely
Part time Grocery Associate
Publix
09.2015 - 01.2020
- Stocking product in the morning and evening time
- Working back stock during morning and evening shifts
- Helping customers find products and explaining differences in certain products
- Answering pages during store hours to help customer service with different customer needs
- Organizing individual isles during and after work hours
- Making sure each product section is organized and accessible for the customer
- Unloading truck loads of groceries during business hours to be stocked throughout the day
- Maintaining and cleaning the receiving dock and the end of each shift
Temporary Account Coordinator
Comfort Systems of York County
06.2015 - 01.2020
- Organizing Road Shows through Costco
- Talking to Costco customers about whole house water filtration systems
- Scheduling appointments for representatives to come out and talk about water purification options
- Organizing contractors to go out and complete jobs for projects on the construction side
- Scheduling inspections through the county
- Managing accounts by following up with potential customers and current customers
- Demonstrating a level of customer service that exceeds the customers overall expectations
- Making follow up calls and checking up on workers to get updates on current projects
Security Advisor
Defender Direct
07.2014 - 04.2015
- Traveling to homes and installing security systems
- Evaluating entry points inside a home for security risk
- Analyzing the customers needs for security based upon their budget and desired expectations
- Helping the customer understand the value of the equipment
Regional Account Manager
Fleetmatics USA
07.2013 - 06.2014
- Scheduling online demonstrations for potential customers
- Researching and qualifying companies for vehicle tracking
- Initiating communication with business owners
- Learning different industries and how they operate
- Negotiating purposes for vehicle tracking with potential customers
- Updating accounts to make sure customer satisfaction was met
Logistics Account Executive
Total Quality Logistics
09.2012 - 05.2013
- Dispatching and arranging pick up’s and delivery
- Contacting shippers and receivers to relay important information
- Scheduling and arranging appointments between companies to do business with our group
- Researching potential customers to find out if they are a good fit for our services
- Researching and qualifying truck drivers to make sure they meet standard requirements
- Making sure all levels of customer service are met
Collection Agent
Transworld Systems Inc
11.2010 - 09.2012
- Recovering revenue for clients
- Contacting consumers to collect on delinquent balances
- Creating a reasonable time table to ensure balances are paid in full
- Implicating problem solving to find a way to collect delinquent balances in a timely manor
- Communicating and negotiating with consumers to help resolve any issues with paying their balance
Package Handling Associates
United Parcels Service
01.2006 - 02.2011
- Safely secure customer’s merchandise for shipping
- Determining between hazmat products and non-hazmat products
- Moving at fast pace to make sure loads get out on time
- Working in a manner that will ensure the safety of all employees including myself
- Scanning packages and ensuring they make it to the right truck
- Memorization of various zip codes across the United States
Education
Bachelors - History
University of North Carolina At Charlotte
Charlotte, NC05.2010
Associates - Arts
Central Piedmont Community College
Charlotte, NC06.2006
Skills
- Customer Service
- Leadership
- Organization
- Problem solving
- Negotiating
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- American Sign Language
- CPR
- Coaching
- Supply level management
- Training and mentoring
- Customer service and assistance
- Employee training
- Store maintenance
- Ordering of products
- Interpersonal and written communication
- Employee management
- Complaint handling
- Safety monitoring
- Visual merchandising
- Product display oversight
- Coordination of inventory
- Task delegation
- Stock rotation
Certification
- Spin Selling Methods
- Situation Problem Situation Need-Payoff
Awards
- Hit my sales goals for 6 months straight with Transworld Systems Inc.
- Awarded the Hustle Award at Total Quality Logistics for the Month of April 2013
- Publix Associate of the month
Timeline
Grocery Team Leader
Publix
01.2020 - Current
Part time Grocery Associate
Publix
09.2015 - 01.2020
Temporary Account Coordinator
Comfort Systems of York County
06.2015 - 01.2020
Security Advisor
Defender Direct
07.2014 - 04.2015
Regional Account Manager
Fleetmatics USA
07.2013 - 06.2014
Logistics Account Executive
Total Quality Logistics
09.2012 - 05.2013
Collection Agent
Transworld Systems Inc
11.2010 - 09.2012
Package Handling Associates
United Parcels Service
01.2006 - 02.2011
Bachelors - History
University of North Carolina At Charlotte
Associates - Arts
Central Piedmont Community College
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