Taylor Smith
Summary
Energetic Team Member known for high productivity and efficient completion of tasks. Possess specialized skills in event planning, coordination, and logistics management. Excel at communication, teamwork, and adaptability, ensuring success in fast-paced event environments. Committed to creating memorable experiences through effective collaboration and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Technical Support Representative
Apple
Remote
01.2022 - Current
- Diagnosed hardware and software issues for diverse customer systems.
- Documented customer interactions in ticketing system for future reference.
- Managed escalated issues, ensuring timely resolution and customer satisfaction.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Assisted customer in understanding products, components and systems using technical demonstration.
Lead Singer
Just Vibin Entertainment
Atlanta
09.2021 - Current
- Performed lead vocals for various live events and music productions.
- Collaborated with band members to arrange songs and create cohesive performances.
- Engaged with audiences to enhance entertainment experiences during shows.
- Coordinated with sound engineers to ensure optimal audio quality during performances.
- Participated in promotional activities to increase visibility for upcoming events.
- Tailored songs from existing catalogs to meet the needs of specific audiences.
Special Events Assistant/Server
Hard Rock Cafe
Atlanta
11.2014 - 04.2025
- Communicated with team members to ensure alignment on event timelines and tasks.
- Tracked and reported on key metrics post-event, including attendance, revenue, and participant feedback, to assess success and areas for improvement.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Assisted guests with menu selections and dietary needs.
- Handled cash transactions and balanced cash drawer at end of shifts.
Events Team Member
Gaylord Opryland Hotel and Resort
Nashville
10.2015 - 02.2017
- Managed inventory of event supplies and equipment.
- Communicated effectively with vendors for timely deliveries and services.
- Provided customer service support during events, ensuring guests had a positive experience.
- Assisted in troubleshooting any technical issues that arose during events.
- Supported catering team with setup, service, and cleanup of event food and beverages.
Education
High School Diploma -
Stephenson High School
Stone Mountain, GA05-2012
Associate of Applied Science - Music Production/Vocal
Atlanta Institute of Music
Duluth, GASkills
- Technical troubleshooting
- Software installation
- Customer support
- Relationship management
- Event coordination
- Problem solving
- Active listening
- Critical thinking
- MS office proficiency
- Customer service expert
Languages
English
Professional
American Sign Language
Limited
Timeline
Technical Support Representative
Apple
01.2022 - Current
Lead Singer
Just Vibin Entertainment
09.2021 - Current
Events Team Member
Gaylord Opryland Hotel and Resort
10.2015 - 02.2017
Special Events Assistant/Server
Hard Rock Cafe
11.2014 - 04.2025
High School Diploma -
Stephenson High School
Associate of Applied Science - Music Production/Vocal
Atlanta Institute of Music