TAYLOR SMITH
Missouri Valley,US
Summary
Dynamic professional with a proven track record at Southwest YMCA, excelling in customer service and communication. Recognized for implementing effective safety protocols and enhancing team collaboration. A reliable multitasker, I leverage my strong behavior management skills to create secure and engaging environments, ensuring exceptional experiences for all participants.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Lifegaurd
Southwest YMCA
Omaha, Nebraska
11.2025 - Current
- Monitored swimming areas for safety and compliance with regulations.
- Responded to emergencies with appropriate first aid and rescue techniques.
- Educated patrons on pool rules and water safety practices.
- Monitored swimmers to ensure safety in the pool area.
Server
Dave's Old Home Cafe
09.2017 - Current
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
- Was frequently complimented by customers for going above and beyond my normal responsibilities.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Bussed, cleaned, and set [Number] tables to ensure quick turnover and increase the number of covers every [Timeframe].
- Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers.
- Greeted regular customers and maintained relationships with them.
Babysitter
01.2015 - Current
- Provided emotional stability.
- Collaborated with parents on potty training.
- Reliable
- Responsible
- Patience
- Communication
- Time management
Intern
Southwest YMCA
09.2025 - 12.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Contributed to marketing efforts through social media campaigns to increase program visibility.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Implemented safety protocols during activities to ensure a secure environment for participants.
Education
Bachelor of Science - Human Development and Family Sciences
University of Nebraska-Lincoln
Lincoln, NE01.2025
Associate of Science - Pre-Physical Therapy
Northeast Community College
Norfolk, NE01.2023
Skills
- Customer service
- Communication skills
- Behavior Management
- Positive discipline techniques
- Establishing routines for children
- Reliable
- Responsible
- Patience
- Time management
- Teamwork and collaboration
- Quick learner
- Multitasking and organization
References
References available upon request.
Languages
English
Certification
CPR
Timeline
Lifegaurd
Southwest YMCA
11.2025 - Current
Intern
Southwest YMCA
09.2025 - 12.2025
Server
Dave's Old Home Cafe
09.2017 - Current
Babysitter
01.2015 - Current
Bachelor of Science - Human Development and Family Sciences
University of Nebraska-Lincoln
Associate of Science - Pre-Physical Therapy
Northeast Community College