Taylor Smyczynski
Hoffman Estates,IL
Summary
Compassionate and articulate customer service and medical billing professional with accounting, administrative, and management expertise necessary to effectively handle day-to-day demands. Offers 10+ years of experience in customer service industry and 3 years experience in medical billing. Excellent verbal and written communicator with strong background generating reports & cultivating positive relationships. Trained in Medical Billing, Benefits Administration, Employee Assessments, Phlebotomy, Quality Control, Project Management. OSHA standards, and HIPPA compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Management Specialist
Legacy Foods, MFG
07.2023 - Current
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission..
- Monitored project performance to identify areas of improvement and make adjustments; successfully increasing approved products by
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Provided detailed project status updates to stakeholders and executive management.
- Diagnosed and solved customer issues via hands-on lab work and developed food applications that highlighted ingredient performance.
- Engaged with suppliers and identified and arranged acquisition of most appropriate key functional ingredients for Product Development projects.
- Performed research on latest technologies and current markets to develop new product concepts, successfully developing over 20 new products and grossing over 80k in sales for 2024.
Billing & Intake Specialist
Illuminate Therapy & Wellness
11.2022 - 06.2023
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Liaised between patients, insurance companies, and billing office.
- Audited and reviewed patient information via EMR management to verify accuracy and completeness.
- Enhanced office productivity by handling high volume of callers per day.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Created financial dashboards and weekly reports to provide insights into key performance indicators.
- Identified and resolved systematic and operational root causes of denials and outstanding AR.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Worked with customers to develop payment plans and bring accounts current.
Behavioral Health Office Manager
Empowered & Authentic Living
10.2021 - 11.2022
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Trained new staff on current, correct insurance verification procedures.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Processed medical insurance claims and payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Lead Phlebotomist
Biolife Plasma Services
02.2018 - 03.2021
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Conducted venipuncture and other CT procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assisted in training and onboarding new phlebotomists.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Education
Bachelor of Science - Pre-Medicine
University of Wisconsin - Oshkosh
Oshkosh, WI05.2020
Skills
- Records Management
- HIPAA Compliance Certification
- Multitasking and Organization
- Electronic Health Record Software
- Medical Insurance Verification, Billing, Claims, & Appeals
- Proficiency in Microsoft Office
- Account Management
- Data Entry
Certification
- Certified Phlebotomy Technician | Envana HealthCare
Timeline
Project Management Specialist
Legacy Foods, MFG
07.2023 - Current
Billing & Intake Specialist
Illuminate Therapy & Wellness
11.2022 - 06.2023
Behavioral Health Office Manager
Empowered & Authentic Living
10.2021 - 11.2022
Lead Phlebotomist
Biolife Plasma Services
02.2018 - 03.2021
Bachelor of Science - Pre-Medicine
University of Wisconsin - Oshkosh
- Certified Phlebotomy Technician | Envana HealthCare
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