Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
Work History
Field Manager
Communication Technology Services LLC.
Denver, CO
01.2019 - Current
Inspected job sites to ensure compliance with safety regulations, quality standards and customer requirements.
Planned and coordinated field operations, including scheduling of personnel, equipment, materials and services.
Developed work plans for completion of projects on time and within budget.
Trained team members in proper use of tools, equipment and safety procedures.
Monitored progress against established goals and objectives; identified areas needing improvement or corrective action.
Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team and vendors.
Reviewed completed work to verify consistency, quality and conformance.
Kitchen Manager
Texas Roadhouse Restaurant
Littleton, CO
07.2007 - 01.2019
Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
Maintained accurate records of food costs, labor costs, waste management and other related expenses.
Created weekly schedules for kitchen staff members based on anticipated business volume.
Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
Inspected equipment regularly to identify necessary repairs or replacements.
Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
Education
High School Diploma -
Northland Lutheran High School
Wausau, WI
05-2006
Skills
Managing Operations and Efficiency
Customer Relationship Management
Employee Coaching and Mentoring
Teamwork and Collaboration
Work Planning and Prioritization
Scheduling and Coordinating
Project Coordination
Employee Development
Attention to Detail
Positive Attitude
Timeline
Field Manager
Communication Technology Services LLC.
01.2019 - Current
Kitchen Manager
Texas Roadhouse Restaurant
07.2007 - 01.2019
High School Diploma -
Northland Lutheran High School
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