Taylor Solomon
Brandon
Summary
Dynamic customer service professional with proven conflict resolution skills at Michelle Ultra Services. Expert in active listening and problem resolution, fostering strong relationships and enhancing customer loyalty. Adept at managing high-stress situations while maintaining professionalism, ensuring efficient service delivery and satisfaction. Committed to continuous improvement and team collaboration.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Michelle Ultra Services
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Parts Associate
Bill Currie Ford
09.2022 - 11.2023
- Enhanced inventory management by implementing an efficient organization system for parts storage and tracking.
- Maintained clean and neat parts counter and sales floor.
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
- Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Supported team members during peak hours, working efficiently to reduce wait times and maintain exceptional customer service standards.
Customer Service Association
Advance Auto Distribution
02.2019 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
Brandon High
Brandon, FL05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
Timeline
Customer Service Representative
Michelle Ultra Services
11.2023 - Current
Customer Service Parts Associate
Bill Currie Ford
09.2022 - 11.2023
Customer Service Association
Advance Auto Distribution
02.2019 - 09.2022
High School Diploma -
Brandon High
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