Summary
Overview
Work History
Education
Skills
References
Timeline
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Taylor Sorenson

Clearfield,UT

Summary

Customer-oriented sales professional with 10 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.

Overview

13
13
years of professional experience

Work History

Sales Professional

RC Willey
Layton, UT
10.2018 - Current
  • Greeted and assisted customers to foster positive experiences.
  • Identified customer needs by asking questions and advising on best solutions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Conducted product demonstrations to educate potential buyers effectively.
  • Maintained up-to-date knowledge of industry trends and advancements.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed and maintained long-term relationships with key clients.
  • Answered customer questions, shared product knowledge and researched pricing and availability.

Store Manager

Claire's Boutique
Salt Lake City, UT
10.2013 - 10.2018
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with HR to recruit, train, and retain staff.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels, managed procurement processes.
  • Oversaw daily operations, optimizing efficiency and productivity.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Commercial Customer Service Representative

Citibank Credit Card Services
Roy, UT
03.2017 - 12.2017
  • Attended regular team meetings to discuss best practices.
  • Adapted communication style to diverse customer base effectively.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Maintained up-to-date knowledge of company policies and procedures.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Resolved customer complaints, ensuring a positive experience.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Addressed billing inquiries and processed payments securely.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Waitress

The Pizza Factory
Syracuse, UT
08.2011 - 02.2014
  • Demonstrated thorough knowledge of menu items, ingredients, and allergens.
  • Handled cash transactions and operated POS system accurately.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Served food and beverages to patrons and confirmed complete orders.
  • Promoted special offers or events to increase sales revenue.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained clean and organized dining area for optimal guest experience.
  • Operated efficiently under high pressure situations while maintaining composure.
  • Maintained personal hygiene and proper uniform appearance.
  • Effectively managed multiple tables simultaneously during peak hours.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Accurately took orders and communicated dietary restrictions to kitchen staff.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Stocked service areas with supplies during slow periods.
  • Trained new employees to perform duties.

Education

High School Diploma -

Syracuse High School
Syracuse, UT
06-2013

Skills

  • Sales and marketing strategies
  • Client presentations
  • Sales expertise
  • Closing Techniques
  • Performance Tracking
  • Upselling and Cross Selling
  • Cash Handling
  • Customer Relationship Building
  • Customer Retention
  • Sales closing
  • Customer Service
  • Staff Training
  • Table Setting
  • Guest Engagement
  • Safe Food Handling
  • Food Running
  • Exceptional customer service
  • Suggestive Selling
  • Order Accuracy
  • Menu knowledge
  • Professional Appearance
  • Point of Sale (POS) system operations
  • Strong Work Ethic
  • Positive and professional
  • Sales Techniques

References

References available upon request.

Timeline

Sales Professional

RC Willey
10.2018 - Current

Commercial Customer Service Representative

Citibank Credit Card Services
03.2017 - 12.2017

Store Manager

Claire's Boutique
10.2013 - 10.2018

Waitress

The Pizza Factory
08.2011 - 02.2014

High School Diploma -

Syracuse High School

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