Taylor Sosnowski
Castle Rock,CO
Summary
Dynamic Service Advisor with a proven track record at Caliber Collision, excelling in customer service and vehicle assessment. Recognized for enhancing customer satisfaction through effective communication and upselling strategies. A detail-oriented team player, adept at managing multiple priorities while ensuring high-quality service delivery and timely repair estimates.
Overview
1
1
year of professional experience
Work History
Service Advisor
Caliber Collision
12.2024 - Current
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Maintained up-to-date knowledge of DRP guidelines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up all other departments.
Service Advisor
Crash Champions
12.2023 - 12.2024
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant repairs/services when appropriate.
- Conducted thorough vehicle inspections to identify needed repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate completion dates.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional customer pay repairs based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
Education
ThunderRidge
Highlands Ranch, COSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Attention to detail
- Repair estimates
- Team player mentality
- Handling customer complaints
- Documentation and reporting
- Quality control
- Data entry
- Cost estimation
- Warranty claims process management
- Relationship building
- Repair upselling
- MS office
- Inbound call management
- De-escalation techniques
- Vehicle photography
- CCCOne
Timeline
Service Advisor
Caliber Collision
12.2024 - Current
Service Advisor
Crash Champions
12.2023 - 12.2024
ThunderRidge
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