Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Soule

Brooklyn,WI

Summary

Accomplished Shift Supervisor at Starbucks, adept in staff development and customer-oriented service. Excelled in employee training and conflict resolution, ensuring operational excellence and a positive customer experience. Demonstrated a commitment to continuous improvement, leading to increased guest satisfaction and return visits at Sleep Inn Hotel.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
02.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Front Desk Agent

Sleep Inn Hotel
01.2019 - 12.2021
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Education

Hospitality Diploma - Hospitality

Madison College
Madison, WI
12.2020

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Staff Motivation
  • Staff Development
  • Safety understanding
  • Continuous Improvement
  • Positive Attitude
  • Conflict Resolution
  • Flexible Schedule
  • Motivational Leadership
  • Role Modeling
  • Quality Inspections

Timeline

Shift Supervisor

Starbucks
02.2022 - Current

Front Desk Agent

Sleep Inn Hotel
01.2019 - 12.2021

Hospitality Diploma - Hospitality

Madison College

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Taylor Soule