Summary
Work History
Education
Skills
Affiliations
Timeline
Generic

Taylor South

Crescent,OK

Summary

Skilled Medical Office professional offering 10+ years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software. Able to initiate and obtain authorizations quickly, and satisfying our patients. I am able to multi-task and build multiple emails daily, while doing other assignments on top of the emails. Gatekeeping for our entire CIA team, and making sure the team is hitting productivity. Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor.

Work History

Patient Benefit Rep III

Mercy General Hospital
Okc, OK
09/20/21 - Current
  • Developed and maintained client relationships to ensure satisfaction with benefits services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Build and send multiple emails daily
  • Obtain authorizations for radiology services
  • Obtain authorizations for surgery procedures
  • Multiple phone calls to insurance/patients daily
  • Gatekeeping for all CIA team
  • Preceptor for several individuals
  • ICD 10
  • Medical terminology
  • Multi-task effectively

Office Manager/Patient Service Representative

Phil South Family LP
Crescent, OK
11/01/11 - 03/22/20
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Provided training to new hires on office policies and procedures.

Education

Some College (No Degree) - Basics

Redlands Community College
El Reno

Skills

  • Insurance Knowledge
  • Conflict Resolution Techniques
  • Strong Interpersonal Skills
  • Sales Experience
  • Policy Interpretation
  • Proficient in [Software]
  • Benefits Explanation
  • Relationship Building
  • New Employee Orientations
  • Verbal and Written Communication
  • Employee Relations
  • Open Enrollment
  • Employee Benefits Practices
  • ICD 10

Affiliations

  • Church
  • Sports with my children
  • Swimming
  • Playing outdoors with my children

Timeline

Patient Benefit Rep III

Mercy General Hospital
09/20/21 - Current

Office Manager/Patient Service Representative

Phil South Family LP
11/01/11 - 03/22/20

Some College (No Degree) - Basics

Redlands Community College

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Taylor South