Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Sowash

Atlanta,GA

Summary

Hello! I'm Taylor, a motivated Computer Information Systems (CIS) student deeply passionate about leveraging technology to drive innovation. Currently pursuing my BBA at Georgia State University, I possess a strong foundation in programming languages such as Python and am skilled in data management and analysis tools including Microsoft Office/Excel. During an internship at the Entrepreneurship Academy, I was able to learn the basics of working in an office space as well as furthering my organizational and computer skills. As I journey through my academic pursuits, I am eagerly seeking opportunities to apply my technical skills in real-world scenarios.

Overview

5
5
years of professional experience

Work History

Server

Hooters Inc.
02.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple customers simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Implemented effective upselling increasing sales by 20%.
  • Mentored new hires through training process, ensuring they became productive team members quickly and efficiently.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.

SERVER/CASHIER/HOSTESS

EAT'N PARK HOSPITALITY GROUP
04.2019 - 08.2023
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Completed more than 50 orders each shift with focus on quality and efficiency.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

CALL CENTER REPRESENTATIVE

TELESTARS LLC
01.2021 - 06.2021
  • Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.
  • Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.
  • Record all customer names and contact information in an orderly fashion by utilizing a spreadsheet and other company software.
  • Train new employees in data entry, how to converse with customers and new technologies.
  • Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Education

BBA - Computer Information Systems

GEORGIA STATE UNIVERSITY
Atlanta, GA
05.2026

High School Diploma -

SHARPSVILLE AREA HIGHSCHOOL
Sharpsville, PA
06.2020

Skills

  • Strong Work Ethic
  • Problem-Solving
  • Making Deadlines
  • Active Listening
  • Time Management
  • Microsoft Office
  • Python
  • New Business Development
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Data Entry
  • Data Analysis

Timeline

Server

Hooters Inc.
02.2023 - Current

CALL CENTER REPRESENTATIVE

TELESTARS LLC
01.2021 - 06.2021

SERVER/CASHIER/HOSTESS

EAT'N PARK HOSPITALITY GROUP
04.2019 - 08.2023

BBA - Computer Information Systems

GEORGIA STATE UNIVERSITY

High School Diploma -

SHARPSVILLE AREA HIGHSCHOOL

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Taylor Sowash