Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Spagnola

Millbrook,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Store Manager

Buff City Soap
10.2022 - 03.2024
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handmade clean products that were free of harsh chemicals in-store while attending to staff and guests.
  • Planned and executed multiple community outreach expenditures. Including: attending two community events each month (which store manager was in charge of finding, contacting, applying, and attending), traveling to other businesses nearby and handing out samples (especially businesses like salons, laundromat, and hotels), and going to schools and handing out samples and providing information about birthday parties.
  • Handled scheduling and staffing of birthday parties. Includes: contacting who booked the party three days after it was booked to confirm, keeping track of each party's information, including any favors that were needed. Successfully handled 10+ children at a time while the store was still open to anyh other guests that wanted to shop.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Buff City Soap participated in monthly Secret Shops that would validate our customer service qualities.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Assisted in recruiting, hiring and training of team members.

Multi-Unit Manager

Buff City Soap
02.2023 - 08.2023
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Launched new products and services successfully across all units, leading to increased market share in competitive industry sectors.
  • Implemented effective inventory management systems to minimize waste while ensuring adequate stock levels were maintained at all times.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
  • Streamlined inventory management processes for improved efficiency and reduced wastage.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed staffing levels across multiple units, ensuring optimal coverage during peak hours while maintaining labor costs within budget constraints.
  • Analyzed sales data to identify trends and opportunities for growth within the multi-unit territory.
  • Collaborated with district manager on quarterly business reviews for continuous improvement of store operations.
  • Launched successful in-store events that attracted new customers and increased brand awareness in the community.
  • Assisted in recruiting, hiring and training of team members.

Assistant Manager

Buff City Soap
02.2022 - 10.2022
  • Developed strategy to increase sales and drive profits.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Team Lead

Buff City Soap
11.2021 - 02.2022
  • Worked different stations to provide optimal coverage and meet production goals.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.

Bakery Assistant

Hunt & Harvest
09.2021 - 10.2021
  • Approved products before sale to maintain highest level of quality control.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
  • Developed recipes, implemented standardization processes and applied adjustments based on kitchen climate for new and current menu items.
  • Operated commercial kitchen equipment and tools.
  • Supported the bakery''s reputation for quality by consistently producing visually appealing and delicious baked goods that met or exceeded customer expectations.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Assisted in reducing waste by accurately measuring ingredients during preparation and utilizing leftover dough for new creations.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Contributed to a positive work environment by collaborating with team members and assisting in various tasks as needed.

Produce Supervisor

Marona's Market
09.2021 - 10.2021
  • Stayed informed about latest trends in produce industry, adapting department offerings accordingly for better customer experience.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Followed established guidelines to dispose of damaged, spoiled and expired products.
  • Improved product quality by conducting regular inspections and enforcing adherence to safety standards.
  • Developed strong communication channels within the team, fostering a positive work environment conducive to success.
  • Reduced food waste by monitoring expiration dates and implementing proper storage techniques.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased customer satisfaction with exceptional service and attention to detail in produce displays.
  • Assisted customers in making informed purchasing decisions by sharing knowledge of seasonal products and nutritional benefits.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Assisted customers with produce questions.
  • Planned attractive produce displays, using color and texture to enhance.
  • Generated signage for produce goods and performed price check functions.
  • Selected items for specials and marked down items to reduce losses.

Kitchen Manager

The Market At Mabbettsville
01.2020 - 08.2021
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Checked and tested foods to verify quality and temperature.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Purchased food and cultivated strong vendor relationships.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Oversaw food preparation and monitored safety protocols.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Motivated staff to perform at peak efficiency and quality.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
  • Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
  • Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.

Cashier Team Lead

Walbridge Farm Market
04.2018 - 08.2019
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Monitored areas for security issues and safety hazards.
  • Set up new sales displays each week with fresh merchandise.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Restocked and organized merchandise in front lanes.
  • Maintained stock to meet expected customer demand.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Communicated with customers and team members to solve problems.
  • Facilitated and logged store opening, closing, and shift changes.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.

Personal Assistant

Private Client
06.2018 - 06.2019
  • Displayed absolute discretion at handling confidential information.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Helped clients to maintain independence and quality of life.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Organized several files and papers according tom client standards.
  • Helped around the home with various cleaning tasks.

Education

High School Diploma -

Millbrook High School
Millbrook, NY
06.2019

Skills

  • Team Building and Leadership
  • Performance Evaluation and Monitoring
  • Food and Beverage Management
  • Health Code Compliance
  • Effective Communication
  • Food Safety
  • Work Planning and Prioritization
  • Scheduling Coordination
  • Menu development
  • Cost Control
  • Soapmaking
  • Production & Inventory Management

Timeline

Multi-Unit Manager

Buff City Soap
02.2023 - 08.2023

Store Manager

Buff City Soap
10.2022 - 03.2024

Assistant Manager

Buff City Soap
02.2022 - 10.2022

Team Lead

Buff City Soap
11.2021 - 02.2022

Bakery Assistant

Hunt & Harvest
09.2021 - 10.2021

Produce Supervisor

Marona's Market
09.2021 - 10.2021

Kitchen Manager

The Market At Mabbettsville
01.2020 - 08.2021

Personal Assistant

Private Client
06.2018 - 06.2019

Cashier Team Lead

Walbridge Farm Market
04.2018 - 08.2019

High School Diploma -

Millbrook High School

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Taylor Spagnola