Taylor Spencer
110 Watch Hill Dr. Durant,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Office Manager/Human Resources Manager
Whitesboro Health&Rehab
Whitesboro, TX
04.2024 - Current
- Managed office budget and maintained accurate financial records.
- Ensured smooth business operations by accurately handling invoices, purchase orders, and relevant paperwork.
- Managed financial aspects, budgets, and contracts in coordination with leadership.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Successfully performed new hire orientation and benefits administration. Streamlined payroll operations by efficiently coordinating the processing of hours worked, and ensuring timely distribution of paychecks.
- Handled confidential information with discretion and integrity.
- Maintained optimal workflow and productivity by managing daily operations within the business office.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted eligibility verifications for Medicare patients via online databases.
- Ensured Medicaid application information was accurate and compliant with state regulations.
- Processed appeals and requests for reconsideration of denied claims.
- Contacted debtors via telephone and written correspondence to collect past due accounts.
Business Office Manager/Human Resources Manager
Brookside Nursing Home
Madill, OK
03.2023 - 04.2024
- Analyzed data from various sources such as billing information, census reports to identify areas requiring improvement or cost savings opportunities.
- Provided guidance and support to departmental managers on issues related to personnel management or regulatory compliance.
- Fostered strong relationships between staff members through training sessions or team building exercises.
- Managed budgeting processes for nursing home operations, including payroll expenses and capital expenditures.
- Ensured timely submission of reports related to financial performance or utilization review requirements.
- Oversaw daily operational activities such as admissions and discharges, dietary services, housekeeping, maintenance, social services.
- Participated in regular meetings with department heads to discuss census information, admissions, and discharges for residents.
- Directed budget administration for facility with significant amounts in yearly expenses, including AP/AR and claims processing.
- Explained policies, procedures and services to patients.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Reviewed applications from prospective residents prior to admission into the nursing home facility.
- Ensured compliance with state and federal regulations regarding patient care standards and safety protocols.
- Assisted family members during times of crisis or transition involving their loved ones residing at the nursing home.
Insurance Marketing Manager
State Farm
Denison, TX
07.2018 - 02.2023
- Monitored competitor activity in order to stay ahead in terms of product offerings and pricing structures.
- Devised strategies for increasing brand recognition through strategic partnerships with other companies.
- Maintained accurate records of customer information using company database systems.
- Generated quotes for multiple lines of insurance coverage for prospective clients.
- Educated clients on proper use of insurance products, including filing claims procedures.
- Resolved customer complaints in a professional manner while adhering to company guidelines.
- Conducted market research to identify potential new business opportunities.
- Adhered to all applicable state regulations governing the sale of insurance products.
- Provided advice to clients on coverage options, riders, endorsements and other policy-related matters.
- Created customized plans that met individual client requirements while staying within budget constraints.
Education
High School Diploma -
Guymon High School
Guymon, OK05-2012
Associate of Applied Science - Health Science
Murray State College
Tishomingo, OKSkills
- Records Management
- Meeting facilitation
- Electronic medical records (EMR) systems
- Human Resources Management
- Account Reconciliation
- Payroll Management
- Office Management
- Business operations management
- Sales Support
- Staff Training and Development
- Operations Management
- Employee Onboarding
- Inventory Control
- Expense Reporting
- Financial Administration
Certification
- Property & Casualty Insurance License, (OK & TX)
- Life & Health Insurance License, (OK & TX)
- BLS Certification
References
References available upon request.
Timeline
Business Office Manager/Human Resources Manager
Whitesboro Health&Rehab
04.2024 - Current
Business Office Manager/Human Resources Manager
Brookside Nursing Home
03.2023 - 04.2024
Insurance Marketing Manager
State Farm
07.2018 - 02.2023
High School Diploma -
Guymon High School
Associate of Applied Science - Health Science
Murray State College
- Property & Casualty Insurance License, (OK & TX)
- Life & Health Insurance License, (OK & TX)
- BLS Certification
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