Taylor Spicer
Arlington,TX
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
5
5
years of professional experience
Work History
CSR
Burleson Animal Emergency Hospital
03.2021 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
CSR
Gully Animal Hospital
10.2019 - 04.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Palmer High School
Palmer, TX05-2010
Skills
- Call center experience
- Customer focus
- Customer service
- Professional telephone demeanor
- Documentation
- Scheduling
- Prioritization
- Live chat support
- Call triaging
- Positive and professional
- Credit card payment processing
- Client relations
- Multi-line phone talent
- Key holder experience
Timeline
CSR
Burleson Animal Emergency Hospital
03.2021 - Current
CSR
Gully Animal Hospital
10.2019 - 04.2021
High School Diploma -
Palmer High School
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