Taylor Stanfield

• Kept accurate and current attendance records and assignment sheets to maintain file compliance.
• Monitored student progress and provided feedback to students, parents and school administrators.
• Collaborated with colleagues to develop innovative approaches to teaching.
• Implemented classroom management techniques to maintain positive learning environment.
• Monitored student behavior and administered discipline as needed.
• Operated computers or audio-visual aids to supplement presentations.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

• Entered data into system and updated student and parent contacts with information to keep records current.
• Created and updated records and files to maintain document compliance.
• Created welcoming environment for students and parents by greeting and assisting, as well as quickly responding to their inquiries and needs.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
• Arranged meetings and appointments and updated records to assist management.
• Offered technical support and troubleshot issues to enhance office productivity.
• Input data into spreadsheets and databases.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Processed incoming and outgoing mail and packages according to established procedures.

*One of the best environments I have ever worked in. I had to step away due to a family emergency (left on good terms).

• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Responded to inquiries from callers seeking information.
• Confirmed appointments, communicated with clients, and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with clients through email, telephone, or postal mail.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Handled cash transactions and maintained sales and payments records accurately.
• Maintained confidentiality of information regarding clients and company.
• Assisted with onboarding new clients and securing paperwork completion.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Used computer-based software such as MS Word, Excel, etc., and in some cases, department-specific software for internal and external correspondence.

• Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
• Followed safety, passenger, and supply pre-flight checklists
• Kept the cabin clean and professional in appearance
• Participated in pre-flight briefings to discuss flight details, weather, and service plans
• Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage
• Demonstrated safety equipment and procedures to meet FAA guidelines
• Anticipated needs of passengers to enhance comfort and promote enjoyable flight
• Managed refreshments cart at scheduled intervals to give passengers food and beverages

*Furloughed due to the COVID-19 Virus.

• Used computer-based software such as MS Word, Excel, etc., and in some cases, department-specific software for internal and external correspondence.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled complaints and questions, and re-directed calls to other team members.
• Acted as first point of contact and set appointments for prospective clients.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
• Trained team members on new services and products to support promotional efforts.