Motivated employee with a record in achieving team objectives through effective leadership. Demonstrates strong work ethic and ability to quickly acquire new skills. Experienced trainer and operational problem-solver with a focus on collaboration. Skilled in customer service, multitasking, and time management, balancing the needs of customers, company, and employees.
Overview
7
7
years of professional experience
Work History
Shiftlead/Barista/Baker/Trainer
Postmasters Coffee Company
Jacksonville
07.2021 - Current
Supervised daily operations of coffee shop and ensured quality service.
Managed inventory levels and restocked supplies as needed.
Handled customer inquiries and resolved issues promptly and efficiently.
Performed opening and closing procedures, such as counting money and running daily reports.
Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Handled cash register transactions accurately while providing excellent customer service.
Managed store operations during absence of Store Manager or Assistant Manager.
Delegated tasks to employees and monitored activities and task completion.
Monitored employee performance and provided feedback on areas for improvement.
Evaluated and performed equipment maintenance to support operational goals.
Trained new employees on company policies, operational procedures, and customer service standards.
Performed scratch baking, finished baking, food prep, and food assembly on a daily basis.
Babysitter
Mary Kolder
Tyler
04.2018 - 04.2022
Supervised children during playtime and activities to ensure safety and engagement.
Communicated regularly with parents about children's daily activities and behaviors.
Maintained a clean and safe environment for children.
Maintained routines that supported children's schedules, including naps, diaper changes and playtime.
Managed conflicts between children, promoting conflict resolution skills through guidance.
Assisting with meals, snacks, and nap routines for the children.
Maintaining a positive attitude while being patient and understanding with the children.
Completing light housekeeping tasks such as tidying up toys and books.
Owner at Vint Hill Coffee, The Queen's Bean LLC, Specialty Coffee Roasting CompanyOwner at Vint Hill Coffee, The Queen's Bean LLC, Specialty Coffee Roasting Company