Taylor Stark
Yukon,OK
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Wedding Videographer
Self Employed
Morgantown, WV
09.2018 - Current
- Worked closely with clients to determine their specific needs before each job.
- Performed post-production tasks such as color correction, noise reduction, audio quality.
- Edited raw footage into a cohesive, high-quality video capturing all of the day's special moments.
- Established client contracts, invoices, and wedding day surveys.
- Tested, maintained and repaired equipment, keeping in excellent working condition.
Game Day Operations: Ticket Staff
Fairmont State University
Fairmont, WV
08.2017 - 04.2018
- Responsible for ticket sales for Football & Basketball Games
- Assist with Returning Tickets.
- Prioritized and organized tasks to efficiently accomplish service goals.
Supervisor
Stonewall Resort: Palmer Golf Course
Roanoke
06.2017 - 10.2017
- Assisted in the coordination of tournament operations
- Handled payroll and created schedules
- Managed a team of 15 employees.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Guest Relations Representative
Oklahoma City Thunder
Oklahoma City, OK
09.2016 - 05.2017
- Assisted in coordinating game night activities
- Assisted in managing and operating the Fan Information Booths
- Distributed Half-Time Statistics.
Athletic Ticket Office Intern
University of Notre Dame
Notre Dame, IN
10.2015 - 04.2016
- Assisted in managing and preparing for men's basketball, ice hockey, and lacrosse events.
- Oversaw ticketing processes for Softball and Lacrosse
- Managed day-to-day ticket operations for Notre Dame’s 11 ticketed sports
- Scheduled and supervised Game Day staff.
Pro Shop and Beverage Cart Attendant
Stonewall Resort: Palmer Golf Course
Roanoke
05.2008 - 10.2015
- Performed business opening and closing procedures.
- Scheduled tee times, retailed merchandise, beverages, & food while keeping monthly inventory
- Greeted guests in a friendly manner while providing excellent customer service.
Tournament Operations Intern
Ripken Experience
Myrtle Beach, SC
- Operated the press box while announcing games and promotions as a Tournament Official
- Pre & Post event preparations including registration, opening ceremonies, & awards
- Developed expertise with amateur sales, ground crew, & sponsorships.
Education
Bachelor of Science in Sports Management -
West Virginia University
Morgantown, WV01.2015
Skills
- Account Management
- Customer Service
- Project management abilities
- Organizational Skills
- Issue and Complaint Resolution
- Time management abilities
Awards
- WVU Competitive Cheerleading Club President and Vice President 2013-2015
- WVU College of Physical Activity & Sport Sciences Dean’s List 2013-2015
- WVU Competitive Cheerleading NCA National Champion 2013
Accomplishments
- WVU Competitive Cheerleading Club President and Vice President 2013-2015
- WVU College of Physical Activity & Sport Sciences Dean’s List 2013-2015
- WVU Competitive Cheerleading NCA National Champion 2013
Timeline
Wedding Videographer
Self Employed
09.2018 - Current
Game Day Operations: Ticket Staff
Fairmont State University
08.2017 - 04.2018
Supervisor
Stonewall Resort: Palmer Golf Course
06.2017 - 10.2017
Guest Relations Representative
Oklahoma City Thunder
09.2016 - 05.2017
Athletic Ticket Office Intern
University of Notre Dame
10.2015 - 04.2016
Pro Shop and Beverage Cart Attendant
Stonewall Resort: Palmer Golf Course
05.2008 - 10.2015
Tournament Operations Intern
Ripken Experience
Bachelor of Science in Sports Management -
West Virginia University