Taylor St. Charles
Amarillo
Summary
Hardworking office professional with proven track record in managing daily operations and providing administrative support. Offering keen attention to detail with excellent organizational, planning and problem-solving skills. Known for exceptional communication, adaptability, and expert customer service.
Overview
7
7
years of professional experience
Work History
Insurance Coordinator
Optimal Physical Therapy Solutions, LLC
10.2021 - Current
- Updated electronic health records with accurate patient insurance information and coordinated insurance verification, ensuring accuracy and efficiency in EMR documentation/claim processing.
- Verified patient insurance and obtained prior authorizations, collaborated with clinicians to verify patient coverage plans prior to services rendered.
- Created a positive and welcoming environment for all patients and visitors at check-in/arrival; accurately processed patient payments, created and scheduled new patient appointments, resolved all general patient inquiries.
- Maintained up-to-date knowledge of insurance regulations and developed training materials for current and new staff on insurance protocols and procedures, ensuring compliance across all practices.
- Assisted business owner in all administrative duties; scheduled meetings and appointments, arranged all clinician schedules across multiple locations, ran and processed A&R reports, completed inventory for both clinical and front office supplies, acted as general point of contact for referring provider offices/visitors.
Patient Registration Clerk
BSA Health System - Urgent Care Center
09.2020 - 05.2021
- Registered patients efficiently using electronic health record systems, maintained confidentiality of patient information in compliance with HIPAA regulations.
- Verified insurance information to ensure accurate billing and minimize discrepancies, accurately collected and processed patient payments.
- Coordinated with medical staff to facilitate smooth patient flow and reduce wait times.
- Assisted patients in completing necessary forms, provided exceptional customer service while addressing patient inquiries and concerns promptly and kindly.
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
ER Registration Clerk
The ER on Soncy, LLC
03.2018 - 09.2020
- Cultivated a welcoming environment for patients through empathetic listening, clear communication, and professional demeanor during stressful situations.
- Facilitated timely treatment of patients by prioritizing tasks based on urgency and complexity; processed patient registrations efficiently, ensured accurate data entry and compliance with healthcare regulations, managed insurance verification.
- Managed multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.
- Answered telephone calls to offer office information, answer questions, direct calls to staff, and facilitate transport or lab pickups as needed.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
GED -
Amarillo College
Amarillo, TXSkills
- Documentation and recordkeeping
- Data entry, filing
- Scheduling and calendar management
- Time management/prioritization
- Strong problem solver and multitasker
- Computer proficiency
- Excellent customer service
Timeline
Insurance Coordinator
Optimal Physical Therapy Solutions, LLC
10.2021 - Current
Patient Registration Clerk
BSA Health System - Urgent Care Center
09.2020 - 05.2021
ER Registration Clerk
The ER on Soncy, LLC
03.2018 - 09.2020
GED -
Amarillo College
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