Taylor Stege
Green Bay
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-focused individual with a passion for delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Teller Supervisor
Capital Credit Union
Green Bay
09.2022 - Current
- Coordinated scheduling of teller staff to ensure adequate coverage during peak hours and special events.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
- Managed the resolution of transaction discrepancies, implementing corrective actions to prevent recurrence.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Identified transaction errors when debits and credits did not balance.
- Maintained up-to-date knowledge of banking products and services to assist in cross-selling initiatives.
- Recruited, interviewed, hired, trained, evaluated, managed disciplinary actions, and terminated employees when needed.
- Implemented security measures and trained tellers on protocols for robbery prevention and response.
- Monitored teller performance, providing feedback and coaching to improve efficiency and service quality.
- Supervised and trained teller staff on bank policies, procedures, and customer service standards.
- Participated in professional development activities such as seminars or conferences related to banking regulations or best practices.
- Facilitated regular team meetings to communicate updates on bank policies and discuss strategies for operational improvement.
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Debt Collector
Credit Management Control
Green Bay
02.2020 - 08.2022
- Coordinated with legal departments for accounts requiring further action.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Accepted and processed customer payments and applied toward account balances.
- Analyzed customer financial information and determined appropriate payment plans.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Applied analytical skills to prioritize accounts based on collectability.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Answered customer questions regarding account discrepancies or problems.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Prepared and mailed out demand letters and other necessary correspondence.
Customer Service Manager
Walmart
Green Bay
06.2013 - 01.2020
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated and authenticated returns, exchanges and voids.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated employee job performance and motivated staff to improve productivity.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Preble High School
Green Bay, WI06-2013
Some College (No Degree) - Leadership Development
Northeast Wisconsin Technical College
Green Bay, WISkills
- Cash handling
- Customer service
- Conflict resolution
- Team leadership
- Time management
- Staff management
- Bank Operations Understanding
- Excellent communication skills
- Adaptability and flexibility
- Reliable and responsible
- Deposits Handling
- Product knowledge
- Professionalism and ethics
- Verbal and written communication
- Securing bank vaults
- Problem-solving
- Teller operations
Timeline
Teller Supervisor
Capital Credit Union
09.2022 - Current
Debt Collector
Credit Management Control
02.2020 - 08.2022
Customer Service Manager
Walmart
06.2013 - 01.2020
Preble High School
Some College (No Degree) - Leadership Development
Northeast Wisconsin Technical College
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