Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Steinback

Medina

Summary

Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.


Overview

5
5
years of professional experience

Work History

Server

Medina Country Club
06.2020 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Brand Ambassador

Aerie
02.2024 - 05.2024
  • Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
  • Provided exceptional customer service, addressing concerns and ensuring satisfaction with purchased products.
  • Trained new Sales Brand Ambassadors on company policies, product knowledge, and effective selling techniques.
  • Maintained clean, organized and professional work environment.
  • Provided exceptional customer service to drive satisfaction.
  • Greeted customers warmly and pleasantly answered inquiries.

Key Holder/Shift Lead

Pulp Juice and Smoothie Bar
01.2020 - 08.2023
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Education

No Degree - Public Health

Kent State University
Kent, OH
05-2026

High School -

Cloverleaf High School
Lodi, OH
05.2022

Skills

  • Customer service
  • Restaurant experience
  • Communication skills
  • Time management
  • Leadership
  • Strong work ethic
  • Training and mentoring
  • Cash handling
  • Safe food handling
  • Menu memorization
  • Food running

Timeline

Brand Ambassador

Aerie
02.2024 - 05.2024

Server

Medina Country Club
06.2020 - 08.2024

Key Holder/Shift Lead

Pulp Juice and Smoothie Bar
01.2020 - 08.2023

No Degree - Public Health

Kent State University

High School -

Cloverleaf High School

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Taylor Steinback