Taylor Stephens
Auburn,WA
Summary
Dynamic Sales Support Representative with expertise in CRM software and a proven track record at Zonar Systems, enhancing customer satisfaction and reducing support calls by 50%. Known for strong problem-solving skills and teamwork, I consistently drive sales performance through effective communication and organization, ensuring seamless client onboarding and engagement.
Overview
9
9
years of professional experience
Work History
Sales Support Representative
Zonar Systems
04.2022 - 03.2025
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Educated customers on features of ordered merchandise to promote understanding, resulting in 50% reduction in calls to customer support line.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Trained new Sales Support Representatives, enhancing team productivity and cohesion.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Maintained up-to-date records for each new account in CRM Software, ensuring smooth onboarding and integration.
- Performed data entry for sales figures, metrics and other customer data.
- Boosted sales performance by providing timely and accurate information to clients.
- Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
Loan Processing Assistant
Bay Equity Home Loans
10.2019 - 03.2022
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
- Communicated with customers daily to request information and complete paperwork.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Assembled important paperwork and disclosures for borrower.
- Monitored key dates to obtain information by deadlines.
- Fostered a positive team environment through active collaboration and sharing best practices to enhance overall effectiveness.
- Reduced processing time for loan applications through diligent management of workflow and task prioritization.
- Set up files using loan officer checklist and submitted on-time for processing.
Receptionist/Content & Social Media Manager
Innovative Fitness
05.2016 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Education
High School Diploma -
Insight School of Washington
Tacoma, WA06-2017
Skills
- CRM software expertise
- Microsoft office expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Goal-oriented mindset
- Sales strategy development
- Organizational skills
Languages
English
Native or Bilingual
Timeline
Sales Support Representative
Zonar Systems
04.2022 - 03.2025
Loan Processing Assistant
Bay Equity Home Loans
10.2019 - 03.2022
Receptionist/Content & Social Media Manager
Innovative Fitness
05.2016 - 08.2019
High School Diploma -
Insight School of Washington
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