Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Taylor Still

Metairie,LA

Summary

Dynamic professional with extensive experience at Coca-Cola UNITED, excelling in visual merchandising and inventory management. Proven ability to build strong supplier relationships and enhance customer satisfaction. Adept at utilizing marketing strategies and demonstrating leadership skills to drive revenue growth and optimize operational efficiency. Quick learner committed to achieving results.

Overview

14
14
years of professional experience

Work History

Merchandiser

Coca-Cola UNITED
Metairie, LA
09.2023 - Current
  • Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
  • Organized displays according to company standards and specifications.
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Presented updated floor plans and design strategy to store management.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Built effective partner store relationships to improve customer satisfaction.

Receiver

Total Wine & More
Metairie, LA
02.2022 - Current
  • Put merchandise in assigned area, added tags and secured larger pieces as required.
  • Organized storage areas to maximize movement and minimize labor.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Maintained work areas and kept organized.
  • Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
  • Helped reduce loss and maintain facility compliance by upholding requirements for controlling inventory, updating documentation and tracking movements.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Operated forklifts, power jacks and other motorized equipment to locate and transport material.

Merchandiser

Crescent Crown Distributing
New Orleans, LA
11.2018 - 02.2022
  • Communicated and coordinated planogram execution with store management.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Built effective partner store relationships to improve customer satisfaction.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across multiple locations.
  • Assisted in gathering and moving materials and equipment for assigned displays.

Shift Manager

Starbucks
Baton Rouge, LA
05.2018 - 10.2018
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Documented receipts, employee hours and inventory movements.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Cross-trained in every store role to maximize operational knowledge.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.

Quality Assurance Analyst

Teleperformance
Shreveport, LA
09.2013 - 04.2018
  • Assessed work performance for each employee within department, providing constructive criticism regarding handling of job tasks.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Requested customer feedback to determine improvements in business operations and processes.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Achieved high quality marks on quality assurance evaluations through Excel.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.

Team Leader

Popeye's Louisiana Kitchen
Shreveport, LA
02.2012 - 09.2013
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Counted, sorted and stacked finished pieces for easy access.
  • Delegated daily tasks to team members to optimize group productivity.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Organized food items on serving trays and in carry-out packages.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Monitored and counted food stock and supplies to reorder on time.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.

Cashier Team Lead

Long John Silver's
Shreveport, LA
05.2011 - 02.2012
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.

Education

Bachelor of Arts - Graphic Design

New York Institute Of Art And Design
New York, NY

Associate of Arts - Graphic Design

LSU Paul M. Hebert Law Center
Baton Rouge, LA

Skills

  • Point of sale systems
  • Marketing strategies
  • Sales methodologies
  • Cost analysis
  • Active listening
  • Visual merchandising
  • Product knowledge
  • Microsoft Office proficiency
  • Interpersonal skills
  • Leadership abilities
  • Communication skills
  • Quick learner
  • Inventory management
  • Cycle counting
  • Inventory auditing

Education and Training

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Timeline

Merchandiser

Coca-Cola UNITED
09.2023 - Current

Receiver

Total Wine & More
02.2022 - Current

Merchandiser

Crescent Crown Distributing
11.2018 - 02.2022

Shift Manager

Starbucks
05.2018 - 10.2018

Quality Assurance Analyst

Teleperformance
09.2013 - 04.2018

Team Leader

Popeye's Louisiana Kitchen
02.2012 - 09.2013

Cashier Team Lead

Long John Silver's
05.2011 - 02.2012

Bachelor of Arts - Graphic Design

New York Institute Of Art And Design

Associate of Arts - Graphic Design

LSU Paul M. Hebert Law Center

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