Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Stock

Summary

Experienced with client service coordination and support in case management. Utilizes organizational skills to ensure efficient workflow and accurate documentation. Track record of effective communication and collaboration with team members and clients.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Experienced with sterilization techniques critical to maintaining safe clinical environment. Utilizes decontamination procedures to ensure all instruments meet stringent cleanliness standards. Knowledge of regulatory compliance and best practices in infection control.

Professional in healthcare field, well-versed in sterile processing and infection prevention. Known for effectively managing instrument sterilization and ensuring compliance with strict hygiene standards. Valued team member who adapts to changing priorities and consistently delivers reliable results with focus on patient safety and quality care.

Professional with experience ensuring safe and efficient sterilization of medical instruments and equipment. Skilled in decontamination, sterilization, and inventory management, with strong focus on maintaining high standards of hygiene and safety. Reliable team player known for adapting to changing needs and consistently delivering results. Known for attention to detail, strong organizational skills, and effective communication.

Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.

Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Case Management Assistant

Ascension Seton Red River
10.2024 - 02.2025
  • Safeguarded patient privacy by adhering to HIPAA regulations during all aspects of case management activities.
  • Participated in quality improvement initiatives, identifying areas for potential growth and implementing changes to enhance overall case management services.
  • Maintained up-to-date and accurate contacts and progress note records.
  • Supported interdisciplinary team meetings to create comprehensive case plans tailored to individual needs.
  • Collaborated with insurance providers to obtain authorizations for necessary treatments or procedures, minimizing financial burdens on patients.
  • Increased access to resources for clients by actively researching available community programs and services.
  • Attended regularly scheduled case management and staff meetings.
  • Maintained detailed case notes documenting each interaction with clients, ensuring a consistent approach across the care continuum.
  • Developed and maintained relationships with community organizations and agencies.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Sterile Processing Technician

Ascension Seton Northwest
02.2023 - 10.2024
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
  • Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
  • Verified and maintained proper documents and records for sterilization.
  • Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
  • Recorded biologicals and test results.

CNA

Calvert Health
09.2022 - 02.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.

Certified Nursing Assistant

Medstar St Marys Hospital
01.2021 - 09.2022
  • Recorded patient heart rate, pulse and blood pressure.
  • Monitored patient conditions and reported problems to nursing staff.
  • Transferred patients between beds, wheelchairs and other locations.
  • Handled non-medical patient care activities and provided laundry and meal assistance.
  • Collaborated with physicians and registered nurses to perform procedures.
  • Offered support, companionship and stimulation with conversation and recreation.
  • Documented care actions, vitals and orders in company software.
  • Worked alongside registered nursing staff and followed care plans.
  • Assisted with activities of daily living to improve patient quality of life.
  • Kept rooms clean and ready to meet individual needs.
  • Transported patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.
  • Helped patients move safely with skilled mobility support.
  • Avoided treatment errors, carefully checking personal details and medication information.
  • Resolved patient issues by quickly responding to calls and emergency issues.
  • Kept patients comfortable with clean linens and well-stocked rooms.
  • Helped patients with limited mental and physical capacity handle daily living tasks.
  • Enhanced patient physical recovery with emotional and social support.
  • Moved specimens, laboratory items, or pharmacy items between authorized personnel and properly documented activities.
  • Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools.
  • Updated EHR system to include current treatments, medications and observations.

Certified Nursing Assistant

Comfort Keepers
05.2020 - 01.2021
  • Transferred patients between beds, wheelchairs and other locations.
  • Monitored patient conditions and reported problems to nursing staff.
  • Kept rooms clean and ready to meet individual needs.
  • Assisted with activities of daily living to improve patient quality of life.
  • Worked alongside registered nursing staff and followed care plans.
  • Documented care actions, vitals and orders in company software.
  • Offered support, companionship and stimulation with conversation and recreation.
  • Helped patients with limited mental and physical capacity handle daily living tasks.
  • Helped patients move safely with skilled mobility support.
  • Enhanced patient physical recovery with emotional and social support.

Education

High School Deploma/Technical Certification - Nursing

Patuxent High School
Lusby, MD
05.2020

Skills

  • Patient lifting
  • Care plan implementation
  • Condition monitoring
  • Family support and assistance
  • Mobility assistance
  • Vital sign recording
  • Electronic charting
  • Admitting support
  • Strong communication
  • Problem-solving
  • Patient care
  • Vital signs monitoring
  • Supply restocking
  • Google Drive
  • Time management
  • Cross trained as Secretary
  • Medsurg/peds
  • Case analysis
  • Case planning
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Relationship building
  • Microsoft office
  • Documentation skills
  • Task prioritization
  • Maintaining client records
  • Medical terminology
  • Behavioral management
  • Document management
  • Data confidentiality
  • Data entry
  • Computer skills
  • Administrative support
  • Microsoft Word
  • Microsoft Excel
  • Clerical support
  • Scheduling
  • Documentation and recordkeeping
  • Scheduling and calendar management
  • Spreadsheets
  • Critical thinking
  • Active listening
  • Professional telephone demeanor
  • Decontaminating surgical instruments
  • Steam sterilization
  • Decontamination procedures
  • High-level disinfection
  • Case cart assembly
  • Quality control
  • Communicable disease knowledge

Certification

  • CPR/First Aid
  • Certified Nurse Assistant
  • Alzheimer's care training
  • Coursework in medical terminology

Timeline

Case Management Assistant

Ascension Seton Red River
10.2024 - 02.2025

Sterile Processing Technician

Ascension Seton Northwest
02.2023 - 10.2024

CNA

Calvert Health
09.2022 - 02.2023

Certified Nursing Assistant

Medstar St Marys Hospital
01.2021 - 09.2022

Certified Nursing Assistant

Comfort Keepers
05.2020 - 01.2021

High School Deploma/Technical Certification - Nursing

Patuxent High School
Taylor Stock