Taylor Stoltman
Summary
Professional transcription expert prepared for this role with strong skills in accuracy, speed, and active listening. Proven ability to collaborate effectively with teams and adapt to changing needs while consistently delivering high-quality results. Reliable, focused, and skilled in maintaining confidentiality and managing multiple tasks efficiently.
Overview
18
18
years of professional experience
Work History
Transcriptionist
The Neuroscience Center
05.2024 - Current
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Stayed organized and kept detailed records to accurately track progress and client information.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
Office Manager | Chiropractor Assistant
Adjusted Living
01.2022 - 03.2023
- Manage daily administrative office procedures with computer systems such as MS Office, strengthening customer service, communication, problem-solving and management skills by collaborating with health care professionals and patients
- Manage front office by organizing and coordinating office operations and procedures according to company code and standards
- Assure appointment scheduling, consult management, appointment reminders, and other program responsibilities are accomplished accurately and prior to established deadlines
- Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records (EMR)
- Develop effective relationships with other areas through clear communication and to ensure the improvement of customer satisfaction
Office Assistant
Southshore Managed I.T. Group
01.2020 - 06.2020
- Developed and implemented training, including management processes, business etiquette, customer service skills and conflict resolution
- Displayed exceptional communication skills in a fast-paced environment while providing outstanding customer service in front office
- Performed general office duties by assisting office manager
- Provided administrative support that included scheduling appointments, correspondence calls, maintaining access systems, and updating online calendars
Therapy Technician
Symphony Chesterton
07.2016 - 11.2017
- Provided a broad range of clerical and administrative support services
- Complete observation notes and collect data related to treatment plans
- Prepared patients for physical therapy treatments; assisted therapists during administration of treatments, and provided routine treatment
Receptionist
Aperion Care
03.2015 - 06.2016
- Received and directed telephone calls and relayed conversations and pertinent messages, while maintaining accuracy, clarity, and confidentiality
- Managed front office including preparing correspondence and maintaining accurate company files
- Performed administrative tasks, including data entry, scheduling, and file organization
Crew Member
Dunkin' Donuts
10.2014 - 03.2015
- Assisted customers at the cash register and informed them of current active promotions when appropriate
- Prepared food in a safe responsible manner and adhered to all cleanliness, sanitation, and safety standards laid out by Dunkin Donuts
- Helping fellow associates when needed with various tasks
Waitress/Server
El Patron; Rosewood Family Restaurant; Subway
01.2007 - 01.2014
- Utilized excellent customer service skills and professional work ethic to serve customers and provide superior dining experience
- Communicated effectively with managers, cooks, guests, and other waiters while providing exceptional customer service
- Complied with health and fire regulations regarding food preparation, serving, and building maintenance in dining facilities
- Effectively utilized POS System to accurately take customer orders
Education
GED - General Education Diploma
Skills
- Microsoft Office Suite
- Google Suite
- ChiroHD
- Fast typing speed
- Patience and concentration
- Continuous learning attitude
- Adaptability to changes
- Customer service
- Active listening
- Critical thinking
Timeline
Transcriptionist
The Neuroscience Center
05.2024 - Current
Office Manager | Chiropractor Assistant
Adjusted Living
01.2022 - 03.2023
Office Assistant
Southshore Managed I.T. Group
01.2020 - 06.2020
Therapy Technician
Symphony Chesterton
07.2016 - 11.2017
Receptionist
Aperion Care
03.2015 - 06.2016
Crew Member
Dunkin' Donuts
10.2014 - 03.2015
Waitress/Server
El Patron; Rosewood Family Restaurant; Subway
01.2007 - 01.2014
GED - General Education Diploma
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