Taylor Striebel
Colorado Springs
Summary
As a dedicated and results-driven healthcare management professional, my mission is to lead and inspire teams to provide exceptional patient care, while ensuring operational efficiency and financial sustainability. I am committed to fostering a collaborative environment that prioritizes patient outcomes, supports staff development, and navigates the evolving healthcare landscape. By providing consistency and structure to the systems I implement, I aim to drive innovative solutions that enhance the patient and staff experience and contribute to the long-term success of the organization.
Overview
8
8
years of professional experience
Work History
Tier V: Interim- Health Center Manager
Planned Parenthood of the Rocky Mountains
03.2025 - Current
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Reduced staff turnover rate through effective hiring practices, employee development programs, and a supportive work environment.
- Spearheaded and implemented new projects to expand scope of engagement.
- Monitored patient feedback closely, addressing concerns promptly to ensure high levels of customer satisfaction and trust in our services.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Ensured consistent delivery of high-quality patient care through regular review meetings with clinical team members where best practices were shared.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Managed financial aspects of the health center, ensuring budget adherence and cost-effective service delivery.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Promoted a culture of continuous learning among staff members through ongoing training opportunities and professional development resources.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented quality improvement initiatives to continuously assess and improve clinical outcomes for patients.
- Led successful patient outreach campaigns to increase awareness of available services and improve overall health outcomes within the community.
- Coordinated interdisciplinary teams to provide comprehensive care for patients with complex needs.
- Streamlined health center operations for enhanced efficiency, optimizing staff schedules and resource allocation.
- Oversaw regulatory compliance efforts, maintaining up-to-date knowledge of industry standards and facilitating necessary audits or inspections.
- Maintained open lines communication with staff, addressing any concerns or issues effectively and fostering positive work environment.
- Evaluated performance metrics regularly to identify areas of improvement in both clinical care provision as well as administrative processes within the health center.
- Recognized for exceptional leadership in managing a diverse team of healthcare professionals, resulting in consistently high levels of performance and patient satisfaction.
- Expanded range of services offered at the health center by identifying needs within the community and recruiting appropriate specialists.
Tier V- Assistant Health Center Manager Abortion
Planned Parenthood
08.2023 - Current
- Optimized space utilization within the facility to accommodate increasing patient loads while maintaining a comfortable environment for all visitors.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Developed policies and procedures for effective pharmacy management.
- Monitored patient feedback closely, addressing concerns promptly to ensure high levels of customer satisfaction and trust in our services.
- Managed financial aspects of the health center, ensuring budget adherence and cost-effective service delivery.
- Promoted a culture of continuous learning among staff members through ongoing training opportunities and professional development resources.
- Implemented quality improvement initiatives to continuously assess and improve clinical outcomes for patients.
- Coordinated interdisciplinary teams to provide comprehensive care for patients with complex needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Streamlined health center operations for enhanced efficiency, optimizing staff schedules and resource allocation.
- Maintained open lines communication with staff, addressing any concerns or issues effectively and fostering positive work environment.
Dental Assistant
Springs Pediatric Dental Care
10.2022 - 08.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Exposed, developed and mounted dental x-rays.
- Verified patient insurance eligibility and benefits.
Agency Development Manager
Colonial Life Insurance Agency
03.2022 - 09.2022
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
- Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions.
- Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
- Negotiated contracts with vendors and service providers for cost-effective solutions that supported project requirements.
- Implemented robust documentation practices that facilitated knowledge sharing within the development team and improved overall productivity.
- Supervised team duties related to decision support and business intelligence for business users.
- Developed a comprehensive onboarding program for new development team members, providing necessary training and resources to enable rapid integration into ongoing projects.
- Managed 8 individual projects simultaneously for product lifecycle development.
- Developed comprehensive project management framework, streamlining workflow and improving team productivity.
- Increased team efficiency by implementing agile development practices, resulting in faster delivery times for new product features.
- Negotiated project timelines and deliverables with stakeholders, ensuring expectations were clearly set and met.
- Coordinated with marketing and sales teams to ensure product features met market demands and customer expectations.
- Facilitated cross-departmental collaborations to align development goals with overall business objectives, ensuring cohesive product strategy.
Front Desk Receptionist
Howell Family Eye Care
12.2020 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Organized and maintained files and records to ensure up-to-date documentation.
Server
Chili’s Bar and Grill
08.2019 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Hostess/ Server
Texas Roadhouse
10.2017 - 08.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelor of Science - Biological Sciences with an emphasis in Chemistry
Arizona State University
Tempe, AZ05-2023
High School Diploma -
Falcon High School
05-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Critical thinking
- Computer skills
- Organizational skills
- Problem resolution
Timeline
Tier V: Interim- Health Center Manager
Planned Parenthood of the Rocky Mountains
03.2025 - Current
Tier V- Assistant Health Center Manager Abortion
Planned Parenthood
08.2023 - Current
Dental Assistant
Springs Pediatric Dental Care
10.2022 - 08.2023
Agency Development Manager
Colonial Life Insurance Agency
03.2022 - 09.2022
Front Desk Receptionist
Howell Family Eye Care
12.2020 - 03.2022
Server
Chili’s Bar and Grill
08.2019 - 12.2020
Hostess/ Server
Texas Roadhouse
10.2017 - 08.2019
Bachelor of Science - Biological Sciences with an emphasis in Chemistry
Arizona State University
High School Diploma -
Falcon High School
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