Taylor Suid
Fort Lauderdale,FL
Summary
Dynamic professional with a proven track record in customer service and problem-solving, demonstrated at Everglades Holiday Park. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Skilled in Windows 10 and active listening, significantly improving operational efficiency and team productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Everglades Holiday Park
2023.05 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Packaging Associate
Lori's Pantry
2023.03 - 2023.05
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Packed, weighed and shipped items per customer specifications.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
Busser
Vail Resorts Inc
2022.11 - 2023.02
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Arcade Attendant
Off The Wall Gamezone
2022.04 - 2022.07
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
Loss Prevention Associate
Burlington
2021.11 - 2022.03
- Maintained detailed records of all loss prevention activities, providing valuable data for future strategy adjustments.
- Increased efficiency of inventory tracking systems by assisting with updates and maintenance efforts when necessary.
- Developed strong relationships with fellow employees, promoting teamwork within the loss prevention department for improved overall effectiveness.
- Provided support during internal audits, addressing any identified discrepancies or weaknesses in loss prevention efforts promptly.
Diswasher
George E. Wahlen Ogden Veterans Home
2021.06 - 2022.03
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by organization.
Education
High School Diploma -
Oakgrove School At Waterfall Canyon Academy
Ogden, UT07.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Windows 10
- Photography
Certification
A+ certificaiton Udemy
Timeline
Customer Service Representative
Everglades Holiday Park
2023.05 - Current
Packaging Associate
Lori's Pantry
2023.03 - 2023.05
Busser
Vail Resorts Inc
2022.11 - 2023.02
Arcade Attendant
Off The Wall Gamezone
2022.04 - 2022.07
Loss Prevention Associate
Burlington
2021.11 - 2022.03
Diswasher
George E. Wahlen Ogden Veterans Home
2021.06 - 2022.03
High School Diploma -
Oakgrove School At Waterfall Canyon Academy
A+ certificaiton Udemy
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