Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Taylor Surdyke

KANSAS CITY,MO

Summary

Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

9
9
years of professional experience

Work History

Manager of Operations

Infinity Intermodal
11.2021 - Current
  • Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Developed and implemented logistics systems to improve operational efficiency.

Operations Specialist

Infinity Intermodal
09.2018 - 11.2021
  • Organized and managed the inventory of all incoming and outgoing shipments.
  • Analyzed customer orders to determine optimal shipping routes and methods.
  • Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
  • Processed invoices for payment in a timely manner according to established procedures.
  • Communicated regularly with customers regarding their orders status.
  • Identified areas for improvement within the logistics department and recommended solutions.
  • Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.

Customer Support Specialist

Uhlig, LLC.
05.2017 - 09.2018
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.

Assistant to the Business Manager

Acosta Sales & Marketing
05.2016 - 06.2017
  • Greeted visitors to the office of the business manager and provided assistance as needed.
  • Maintained records of all executed agreements to ensure accuracy and completeness.
  • Assisted in developing budgeting guidelines and forecasting processes for clients.
  • Verified accurate pricing and promotions on customer orders
  • Modified generation of contracts via customer portals, Acosta Sprint, Acosta Relay, and Excel

Store Associate

Aldi USA
08.2015 - 06.2016
  • Processes customer purchases, perform general cleaning duties, stocks shelves and merchandise displays neatly
  • Provide feedback to management on all products, inventory losses, scanning errors, and general issues
  • Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy
    Adheres to cash policies and procedures to minimize losses
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Arts - Business Communications

Rockhurst University
Kansas City, MO
05.2016

Skills

  • Customer Service Management
  • Staff Management/Training
  • Critical Thinking/Problem Solving Skills
  • Flexible/Adaptable
  • Manage Supplier Onboarding, Contracts, Negotiations, and Renewals
  • Interpret Patterns and Implement Based on Market Trends
  • Contract Management
  • Cross-functional communications

Websites

Timeline

Manager of Operations

Infinity Intermodal
11.2021 - Current

Operations Specialist

Infinity Intermodal
09.2018 - 11.2021

Customer Support Specialist

Uhlig, LLC.
05.2017 - 09.2018

Assistant to the Business Manager

Acosta Sales & Marketing
05.2016 - 06.2017

Store Associate

Aldi USA
08.2015 - 06.2016

Bachelor of Arts - Business Communications

Rockhurst University

Similar Profiles

CREATE PROFILE
Taylor Surdyke