Taylor Swainson
Livingston,MT
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Caregiver, Special Needs
Counterpoint
04.2023 - 07.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Cashier
Town Pump Incorporated
02.2023 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Front Desk Receptionist
Travelodge
12.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Bachelor of Science - Aeronautics
ERAU
Prescott, AZ05.2020
Skills
- First Aid Certification
- Special Needs Clients
- Cardiopulmonary Resuscitation (CPR)
- Proficient in Word, Excel, Powerpoint
- Liquor Law Compliance
- Food Preparation and Safety
- Warm and Friendly
- Cool Under Pressure
- Side Work
- Transactions and Cash Handling
- Waiting Tables
- Age Verification
Timeline
Caregiver, Special Needs
Counterpoint
04.2023 - 07.2023
Cashier
Town Pump Incorporated
02.2023 - 04.2023
Front Desk Receptionist
Travelodge
12.2022 - 02.2023
Bachelor of Science - Aeronautics
ERAU
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