Taylor Swanson
Ravenna,OH
Summary
Dedicated professional with a strong background in customer service and team development. Proven ability to analyze workflows for efficiency, mentor crew members, and maintain high performance standards. Committed to delivering exceptional results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Crew Chief
USAF Reserves
Youngstown, OH
04.2024 - Current
- Implemented quality control measures to enhance performance and reliability standards.
- Analyzed operational workflows to identify areas for process improvement.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Maintained high levels of productivity by setting clear expectations and monitoring progress throughout each project.
- Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
- Assisted in 7 isochronal inspections on both the C-130H model and C-130J models.
Server
Bauer Hospitality
Aurora, OH
03.2023 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed dining area to maintain cleanliness and organization throughout service shifts.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu knowledge and service protocols.
- Managed over 10 table sections at times, maintaining professionalism and composure even in times of stress
Server
Cracker Barrel Old County Store
Rootstown, OH
08.2019 - 05.2024
- Handled cash transactions accurately, contributing to daily financial reconciliation.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Recommended menu items based on customer preferences, increasing sales opportunities.
- Maintained knowledge of wine pairings and beverage offerings for informed recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor in Aeronautical Studies - Aeronautical Studies
Kent State University
Kent, Ohio, OH05.2027
High School Diploma -
Streetsboro High School
Streetsboro, OH05.2021
N/A - Aeronautics
Flight School
Ravenna, OH05.2024
Skills
- Mechanical troubleshooting
- Crew leadership
- Team development
- Mechanical aptitude
- Routine Inspections
- Mechanical inspection
- Schedule coordination
- Performance improvements
- 82 flight hours
Languages
Spanish
Limited Working
Timeline
Crew Chief
USAF Reserves
04.2024 - Current
Server
Bauer Hospitality
03.2023 - Current
Server
Cracker Barrel Old County Store
08.2019 - 05.2024
Bachelor in Aeronautical Studies - Aeronautical Studies
Kent State University
N/A - Aeronautics
Flight School
High School Diploma -
Streetsboro High School