Taylor Sykes
Houston ,Texas
Summary
Dedicated professional with a strong work ethic and CPR certification, previously at HCA Pearland, where I excelled in patient care and vital signs monitoring. Known for reliability and effective communication, I enhanced patient satisfaction through attentive service and meticulous attention to detail, ensuring optimal nutritional support and hygiene.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sitter/Pct
HCA Pearland
Pearland, TX
10.2023 - Current
- Provided direct patient care services and tended to hygiene and nutritional needs
- Provided medical support of patients to nursing staff and specialized doctors
- Recorded patients' vital signs, including blood pressure, pulse, and heart thythm
- Observe patient behavior and document every 15 mins
Correctional Officer
TDCJ
Houston, TX
09.2022 - 02.2023
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
WFH Customer Service Representative
ACT Today
Houston, TX
10.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Dietary Clerk
PAM Rehabilitation Hospital
Houston, TX
05.2021 - 08.2021
- Supported menu planning efforts by gathering data on patient preferences and nutritional needs.
- Focused on satisfying patients' food service needs and dietary requirements.
- Increased accuracy of patient records by diligently updating dietary information in hospital databases.
- Printed menus, tray tickets, tallies and nourishment labels.
- Provided excellent customer service to patients and their families, addressing concerns or requests promptly and professionally.
- Ensured timely delivery of meals to patients, contributing to positive feedback from healthcare staff.
Assistant Manager
Family Dollar
Houston, TX
08.2019 - 05.2020
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Sterling High School
Houston, TX05.2017
Skills
- Patience
- Reliability and punctuality
- Strong work ethic
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Customer service skills
- Patience
- Ability to work in a fast paced environment
- Ability to adapt to any environment
Certification
BLS
CPR
Timeline
Sitter/Pct
HCA Pearland
10.2023 - Current
Correctional Officer
TDCJ
09.2022 - 02.2023
WFH Customer Service Representative
ACT Today
10.2021 - 07.2022
Dietary Clerk
PAM Rehabilitation Hospital
05.2021 - 08.2021
Assistant Manager
Family Dollar
08.2019 - 05.2020
Sterling High School