Taylor Symone Miller
Ladson,USA
Summary
Dynamic and results-oriented professional with over 6 years of experience in customer service, leadership, sales, and hospitality support. Expertise in analyzing performance trends, managing operations, and implementing revenue growth strategies has led to proven success in retail sales, recruiting, and guest service excellence. Recognized for exceptional communication, problem-solving, and multitasking skills, complemented by a strong professional presence and dedication to the hospitality industry. Committed to enhancing customer satisfaction through exemplary guest services, effectively addressing concerns and facilitating memorable experiences while showcasing local attractions.
Overview
7
7
years of professional experience
Work History
Revenue & Guest Services Associate
Aerie
01.2023 - 01.2025
- Supported daily operations and engaged with 75+ guests per day, driving both sales and positive guest experiences.
- Monitored sales performance, analyzed purchasing trends, and provided recommendations to improve revenue.
- Trained and coached new hires on performance standards and customer engagement strategies.
- Managed product placement and promotions to optimize store revenue performance.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
Operations & Program Coordinator
Bright Minds Enrichment Academy
01.2023 - 01.2025
- Oversaw daily operations for 40+ participants, ensuring efficiency, safety, and program success.
- Managed scheduling, activity planning, and team performance while maintaining stakeholder satisfaction.
- Collected and reported operational performance metrics to leadership for program improvement.
- Applied conflict resolution strategies to maintain a high-quality experience for students and parents.
- Frequently inspected production area to verify proper equipment operation.
- Designed program implementation and maintenance plan.
Lead Hiring Recruiter
Delta Airlines
01.2021 - 01.2023
- Managed high-volume hiring initiatives across multiple U.S. hubs to align with corporate staffing needs.
- Partnered with managers to analyze workforce requirements and meet organizational goals.
- Coordinated national hiring events, forecasting candidate demand and pipeline performance.
- Balanced compliance, efficiency, and candidate experience in all hiring processes.
- Operated and maintained applicant tracking and candidate management systems.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Insurance Agent
Allstate
01.2019 - 01.2020
- Consistently exceeded monthly revenue goals, onboarding 15+ new clients per month.
- Applied consultative sales strategies and market research to identify opportunities for growth.
- Strengthened customer loyalty through education, transparent communication, and issue resolution.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Hospitality Security Officer
Sea Island Resort
01.2018 - 01.2020
- Ensured guest safety and satisfaction during luxury events while protecting high-value property.
- Coordinated with hotel operations to provide seamless guest experiences.
- Balanced security responsibilities with hospitality standards to uphold resort brand reputation.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Education
High School Diploma -
Hiram High School
Bachelor of Science - Criminal Justice, Minor in Psychology
College of Coastal Georgia
01.2022
Skills
- Revenue & Sales Analysis
- Customer Experience & Guest Satisfaction
- Recruiting & Onboarding
- Leadership & Team Collaboration
- Conflict Resolution & Behavior Management
- Administrative Support & Scheduling
- Strong Communication & Problem-Solving
- Fast-Paced Multitasking & Adaptability
- Report generation
- Check-in and Check-out procedures
Timeline
Revenue & Guest Services Associate
Aerie
01.2023 - 01.2025
Operations & Program Coordinator
Bright Minds Enrichment Academy
01.2023 - 01.2025
Lead Hiring Recruiter
Delta Airlines
01.2021 - 01.2023
Insurance Agent
Allstate
01.2019 - 01.2020
Hospitality Security Officer
Sea Island Resort
01.2018 - 01.2020
Bachelor of Science - Criminal Justice, Minor in Psychology
College of Coastal Georgia
High School Diploma -
Hiram High School