Taylor Tadlock
Walden,NY
Summary
Dedicated and results-driven Hardware Support Technician with 2 years of professional experience, and 7 years of personal experience in diagnosing and resolving hardware issues for a diverse range of computer systems and other technology.
Proven expertise in providing exemplary customer service, excelling in handling people with a customer-centric approach.
Skilled in hardware troubleshooting, software installation, and network support,
Recognized for ability to communicate complex technical concepts in a clear and accessible manner, fostering positive relationships with end-users.
Adept at managing time efficiently and adapting to dynamic environments.
Seeking to contribute technical prowess and exceptional customer service skills to a dynamic team in a challenging hardware support role.
Overview
7
7
years of professional experience
Work History
IBM SSR
IBM
05.2022 - Current
- On-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software, and operating systems
- Accurately track time, mileage and expense reports
- Weekly team meetings
- Travelling off site and on site to get repairs finished in timely manner.
- Strengthened client relationships through effective communication and prompt resolution of concerns or complaints.
- Boosted customer satisfaction by providing timely and accurate troubleshooting for hardware and software problems.
- Delivered prompt service to prioritize customer needs.
- Maximized user productivity by delivering clear, concise training on new systems and applications.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Step One
04.2019 - 01.2023
- Handling very busy multi line telephone system
- Patient appointment scheduling
- Patient check-in
- Patient program enrollment forms
- Insurance verification, authorization, referrals and pre certifications
- Posting charges and payments, initial collections
- Preparing well-coded and accurate billing
- Maintenance of medical records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Promptly responded to inquiries and requests from prospective clients.
- Fostered a customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
Head Salon Coordinator
The L Salon
04.2017 - 06.2019
- Implemented marketing strategies to attract new clients, resulting in increased revenue for salon.
- Enhanced customer satisfaction with prompt and courteous service at front desk.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
- Developed strong relationships with product suppliers in order to negotiate favorable pricing for salon supplies.
- Maintained posting of MSDS sheets in workplace.
- Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
- Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Education
Associate of Applied Science - Cyber Security
SUNY Orange
Middletown, NY01.2025
Skills
- Hardware Troubleshooting: Proven expertise in diagnosing and resolving hardware issues for desktops, laptops, servers, and peripheral devices
- Software Installation and Configuration: Proficient in installing, configuring, and maintaining operating systems and software applications
- Hardware Assembly and Disassembly: Skilled in assembling and disassembling computer components, ensuring proper connections and functionality
- Network Support: Familiarity with basic networking concepts, including LAN setup, cable management, and connectivity troubleshooting
- Diagnostic Tools: Utilize diagnostic tools and equipment to identify hardware failures and implement effective solutions
- System Upgrades: Experience in upgrading hardware components such as RAM, hard drives, and graphics cards to enhance system performance
- Data Backup and Recovery: Implement backup strategies and execute data recovery procedures to safeguard critical information
Technical Skills:
Accomplishments
- 3.0 GPA all semesters at SUNY Orange
- IT SUPPORT
- CUSTOMER SERVICE
Timeline
IBM SSR
IBM
05.2022 - Current
Customer Service Representative
Step One
04.2019 - 01.2023
Head Salon Coordinator
The L Salon
04.2017 - 06.2019
Associate of Applied Science - Cyber Security
SUNY Orange