Taylor Takatsu
West Gardiner,ME
Summary
Friendly worker with a passion for providing excellent customer service and improving guest satisfaction. Hardworking and a flexible individual that can take on many tasks at once. A lot of experience with adapting to sudden changes and also has a very in-depth knowledge of guest interactions.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Marriot Hotel
06.2021 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Answered guest questions and offered referrals to their interests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed multiple phone lines handling reservations, cancellations, and modifications.
- Collaborated with housekeeping staff to ensure flawless room transitions and availability.
Youth Mentor
Boys and Girls Club
06.2020 - 08.2020
- Increased youth engagement by doing interactive activities and group discussions in mentoring sessions.
- Created workshops for youth to improve communication skills, teamwork and cooperation.
- Served as a positive role model by showing strong work ethic, time management skills, and commitment to personal growth throughout the mentoring relationship.
Education
High School Diploma -
Gardiner Area High School
Gardiner06-2024
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Effective planning
- Technical support
- Customer service
- Teamwork and collaboration
Timeline
Front Desk Associate
Marriot Hotel
06.2021 - Current
Youth Mentor
Boys and Girls Club
06.2020 - 08.2020
High School Diploma -
Gardiner Area High School
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