Taylor Tant
Augusta,GA
Summary
I am a highly motivated Sales Associate/ Bartender with extensive customer service, sales, and food and beverage experience. I thrive off of high energy, and I feel most comfortable in a bar/service setting as I move with urgency and fluidity. I have been consistently recognized for sales performance and excellence in customer service. It is of utmost importance that I am always a team-player, that I am reliable, and that I provide customer satisfaction. I have an optimistic outlook on life, and I will do whatever it takes to make sure that positivity reflects on my co-workers and customers. I consider myself to be teachable, easy to work with, and an excellent work ethic.
Overview
7
7
years of professional experience
Work History
Sales Associate at State Farm
Liston Gainey State Farm
01.2024 - Current
- Excellent customer service
- Active Listening
- Develop multiple quotes every day and thorough w/ follow-up.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions thoroughly based on policy and payment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged in friendly conversation with customer to better uncover individual needs.
Bartender/Barista
Metro Coffehouse And Pub
07.2020 - 12.2023
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Extensive knowledge in creating draft espresso as I worked thoroughly with an espresso machine
- Well-versed in coffee and the integration of coffee and spirits
- Kept work-environment clean as coffee and espresso can become messy very quickly
- Worked in high-capacity setting; able to make fresh espresso drinks/ cocktails while crafting multiple drinks for customers
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Whiskey Bar Kitchen
08.2017 - 12.2023
- Extensive knowledge in bourbon, scotch, Irish whisky, Japanese whisky, cognacs, wine, beer, liquor and liqueurs.
- Maintained inventory for over 250 whiskey selections.
- During Masters Week, I won the "Whiskey Sales" competition by selling the most pours of specific whiskey brands the owners required us to sell.
- Took food orders while making drinks for 16 bar seats including every service ticket for entire restaurant.
- Maintained calm and professional in a high volume, high energy work environment.
- Cultivated strong relationships with repeat customers
- Built a strong clientele for myself
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar stocked with liquors, syrups, juices and garnishes for drinks.
- Created attractive bar displays by strategically arranging Whiskey Bottles in an organized manner based on batches, rye, bourbon, etc.
- Maintained a clean and organized workspace to maintain an efficient space, ensuring compliance with health and safety regulations.
- Reduced wait times for service tickets by efficiently serving customers at the bar and multitasking.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Used extensive knowledge of beer, wine and spirits to make thorough recommendations to customers.
- Maintained clean, attractive and well-stocked bar area.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Education
Associate of Applied Science - Business Marketing
Georgia Military College
Martinez, GA04.2021
Skills
- POS Software
- Personable
- Thrive under pressure
- Organization
- Meticulous
- Move fluid behind a bar
- Customer Service
- Positive Customer Engagement
- Listening Skills
- Strong Communication and Interpersonal Skills
- Product Recommendations
- Inventory and Stocking
- Time Management
- Attention to Detail
- Cash Handling
- Strategic Planning
- Register Opening and Closing
- Persuasion techniques
- Upselling
- Multi-tasking strength
- Safety and Cleanliness Standards
- Meeting deadlines
- Microsoft applications proficiency
- Professional Demeanor
- Computer Proficiency and Microsoft Office
- Negotiation Tactics
- Building Customer Loyalty
- Guest Relations
- Inventory Management
- Dining area maintenance
- Teamwork and Collaboration
- Friendly and Helpful
Timeline
Sales Associate at State Farm
Liston Gainey State Farm
01.2024 - Current
Bartender/Barista
Metro Coffehouse And Pub
07.2020 - 12.2023
Bartender
Whiskey Bar Kitchen
08.2017 - 12.2023
Associate of Applied Science - Business Marketing
Georgia Military College
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