Reliable, trustworthy and enthusiastically pursuing opportunities to add immediate value to a growing team. I believe myself to be Inspired to help others and driven to apply an unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
11
11
years of professional experience
Work History
House Cleaner
Self- Employed
06.2020 - Current
Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Emptied trashcans and transported waste to collection areas.
Delivered quality customer service to address urgent needs and cleaning requests.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Dusted picture frames and wall hangings with cloth.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Adhered to professional house cleaning checklist.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Server Trainer
Aladdin Mediterranean Restaurant
11.2020 - 06.2022
Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Streamlined server training process for improved employee retention and quicker onboarding.
Implemented upselling techniques, boosting overall revenue for the restaurant.
Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
Trained new team members on restaurant procedures, menu items, and performance strategies.
Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Private Nanny
Angie Baughman
09.2016 - 11.2019
Organized and cleaned home after activities by picking up toys and straightening up play room.
Built positive and nurturing environments to support child social and emotional growth.
Played games, worked on puzzles and read books to young children.
Prepared healthy, age-appropriate snacks and meals.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Facilitated relationships with children and parents by developing caring and structured home environments.
Barista
Chocolate Cafe
08.2018 - 07.2019
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Maintained a clean and organized workspace for optimal productivity and safety.
Increased repeat business by providing exceptional customer service and building rapport with patrons.
Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Recommended products based on solid understanding of individual customer needs and preferences.
Operated espresso machines and commercial coffee brewers to create beverages.
Used POS system to accurately enter orders and process payments.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Lifeguard
Gahanna Parks And Recreation
05.2013 - 08.2016
Monitored safety of guests in and around swimming pool.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Attentively monitored swimmers to identify distress.
Checked pool and surrounding areas for hazardous conditions.
Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
Entered water immediately to pull struggling swimmers to safety.
Saved distressed persons using rescue techniques and equipment.
Education
High School Diploma -
Gahanna Lincoln High School
Gahanna
06.2013
Associate of Applied Science - Yoga Therapy And Teacher Training
Yoga & Ayurveda Center
Columbus, OH
08.2024
Skills
Team Support and Collaboration
Health and Safety Compliance
Guest Service and Support
Customer Service
Staff Development
Complex Problem-Solving
Strong Client Relations
Public Safety
Public Interaction
Timeline
Server Trainer
Aladdin Mediterranean Restaurant
11.2020 - 06.2022
House Cleaner
Self- Employed
06.2020 - Current
Barista
Chocolate Cafe
08.2018 - 07.2019
Private Nanny
Angie Baughman
09.2016 - 11.2019
Lifeguard
Gahanna Parks And Recreation
05.2013 - 08.2016
High School Diploma -
Gahanna Lincoln High School
Associate of Applied Science - Yoga Therapy And Teacher Training