Taylor Teets
Grove City,OH
Summary
I have a passion for excelling in customer satisfaction, hospitality and staff development. I am confident at creative problem-solving, fostering strong client relations and a willingness to always be learning. I consistently strive to enhance team performance and operational efficiency. I also find it very important to create and maintain positive work environments that drive success and exceed expectations.
Overview
13
13
years of professional experience
Work History
House Cleaner
Self-Employed/ Tidy Teets
Columbus, OH
11.2020 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Moved furniture to clean baseboards and eliminate dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Ensured clean and comfortable environments in commercial buildings through thorough vacuuming, window cleaning, and dusting.
- Provided prompt customer service to effectively address urgent cleaning requests.
Service Manager
Lifestyle Communities
Columbus, Ohio
05.2023 - 01.2026
- Oversaw customer service processes, resulting in enhanced client satisfaction.
- Resolved escalated customer issues through effective/creative problem-solving techniques.
- Monitored inventory levels and ordered supplies to support operations.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff, ensuring high levels of customer satisfaction and adherence to company policies.
- Prioritized and delegated daily work tasks to meet anticipated goals.
- Conducted regular team meetings to address customer feedback and identify process improvements.
- Motivated and supported employees to maintain low turnover.
- Hired, trained and continuously coached service staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Pitched in to complete various duties during peak periods or employee absences.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Coordinated with other departments within the organization to ensure seamless delivery of services and efficient teamwork
- Assisted in the development of long-term strategies for growth within the hospitality sector.
- Researched industry trends and best practices related to hospitality operations in order to stay ahead of competition.
- Participated in professional development activities related to hospitality management topics.
Private Nanny
Angie Baughman
Dublin, OH
09.2016 - 11.2019
- Built positive and nurturing environments to support child social and emotional growth.
- Fostered strong relationships with children and parents by creating nurturing and structured home environments.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built lasting connections with families and children through open communication and positive feedback, enhancing trust and support.
- Organized and cleaned home post-activities, creating a tidy and safe play environment for children.
Lifeguard
Gahanna Parks And Recreation
Gahanna, OH
05.2013 - 08.2016
- Monitored safety of guests in and around swimming pool.
- Monitored swimmers closely to identify and respond to signs of distress.
- Entered water immediately to pull struggling swimmers to safety.
- Applied rescue techniques and equipment to assist distressed swimmers.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Inspected pool area for potential hazards.
- Prevented falls near and into pool by reminding patrons to exercise caution around edges.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Enhanced customer satisfaction through courteous greetings and prompt issue resolution.
Education
High School Diploma -
Gahanna Lincoln High School
Gahanna, OH06-2013
250 Hr Yoga Teaching Certificate - Health And Wellness
Yoga & Ayurveda Center
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Skills
- Team collaboration
- Safety compliance
- Guest Service and Support
- Customer Service
- Staff Development
- Problem-solving
- Client relations
- Safety management
- Public engagement
- Conflict management
- Training programs
Timeline
Service Manager
Lifestyle Communities
05.2023 - 01.2026
House Cleaner
Self-Employed/ Tidy Teets
11.2020 - Current
Private Nanny
Angie Baughman
09.2016 - 11.2019
Lifeguard
Gahanna Parks And Recreation
05.2013 - 08.2016
High School Diploma -
Gahanna Lincoln High School
250 Hr Yoga Teaching Certificate - Health And Wellness
Yoga & Ayurveda Center