Taylor Thomas

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.

- Develop and execute social media strategies across platforms (Facebook, Twitter, Instagram, TikTok) to boost brand visibility and engagement.

- Curate and create high-quality, engaging content tailored to target audiences, resulting in a 35% increase in follower growth and a 25% increases in engagement rates.

- Manage social media advertising campaigns with a focus on ROI successfully achieving a 40% increase in lead generation.

- Monitor and analyze social media metrics using tools like Hootsuite, and Google Analytics, providing actionable insights to improve future campaigns.

- Engage with online communities, responding to comments and messages in a timely manner to foster positive brand relationships and enhance customer satisfaction.

- Conduct regular competitive analysis to stay ahead of industry trends and adapt strategies accordingly.

- Supported the marketing team in daily activities, including content creation, social media management, and campaign execution.

- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.

- Assisted in organizing and promoting events, increasing attendance and engagement.

- Conducted market research to identify trends and opportunity for growth.