Taylor Thomas
Houston,United States
Summary
Organized Admin Professional and exceptional multitasker with top-notch verbal and written communication skills. Offering over 5 years of hands-on experience in collecting, analyzing and recording data on progress of planning permission applications and responding to queries about planning permission application process. Detail-oriented clerk with proven history of streamlining processes and delivering valuable administrative support. Provides accurate and thorough production paperwork. Prioritizes deadline adherence with timely responses to complex production concerns. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Scheduling Specialist
FlightSafety International Inc.
09.2023 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
- Provided detailed information about available services and requirements.
- Called customers to coordinate schedules and set appointments.
- Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
- Established rapport with callers to build loyalty and support retention goals.
Aviation Resource Management
U.S. Air Force
07.2018 - 01.2023
- Coordinated aircraft and crew through daily military missions through maintaining records and validating aircrew safety requirements
- Supervised military and federal civilian administrative support staff performing aviation resource management functions, and adhered to regulations and federal requirements
- Performed key ground coordinating tasks directly related to resources, scheduling, crew and communications
- Conducted thorough safety briefings and maintained a strong commitment to the well-being of team members
- Proven track record of successfully managing resources for airline operations and ensuring compliance with FAA regulations
- Outstanding knowledge of aviation regulations and safety procedures
- Exceptional interpersonal and communication skills, capable of effectively interacting with personnel at all levels.
Customer Service/Receptionist
Sterling McCall Chevrolet
02.2017 - 06.2018
- Maintained and updated customer accounts and records
- Demonstrated excellent customer service skills and the ability to handle difficult customer service requests in a calm and professional manner
- Scheduled and confirmed appointments for customers
- Processed payments for customers and completed required paperwork
- Answered incoming calls and provided customer service to callers in a professional and courteous manner
- Scheduled appointments, answered customer inquiries, and managed customer accounts
- Greeted and directed visitors, arranged for transportation services, and provided general administrative support.
Front Desk Agent
Hampton Inn by Hilton
01.2016 - 02.2017
- Greeted customers and checked them in efficiently and professionally, ensuring all paperwork was completed correctly
- Answered inquiries regarding hotel services, rates and amenities
- Assisted customers with special requests and ensuring their satisfaction with the accommodation
- Processed guest payments accurately and efficiently
- Scheduled reservations and group bookings
- Monitored and maintained lobby and front desk area neat and orderly.
Education
Associates of Arts -
Lone Star College
12.2018
Skills
- Detail-Oriented
- Multi-tasking and adaptability
- Military veteran
- Customer service
- Communication skills
- Computer literacy
- Customer relations skills
- Documentation skills
- Workflow Optimization
- Teamwork and Collaboration
- Problem-Solving
Accomplishments
- Greeted customers and checked them in efficiently and professionally, ensuring all paperwork was completed correctly
- Answered inquiries regarding hotel services, rates and amenities
- Assisted customers with special requests and ensuring their satisfaction with the accommodation
- Processed guest payments accurately and efficiently
- Scheduled reservations and group bookings
- Monitored and maintained lobby and front desk area neat and orderly
Timeline
Scheduling Specialist
FlightSafety International Inc.
09.2023 - Current
Aviation Resource Management
U.S. Air Force
07.2018 - 01.2023
Customer Service/Receptionist
Sterling McCall Chevrolet
02.2017 - 06.2018
Front Desk Agent
Hampton Inn by Hilton
01.2016 - 02.2017
Associates of Arts -
Lone Star College