Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Thomas

Burton,OH

Summary

Proven multitasker and detail-oriented professional, excelled at The Arms Trucking Company by enhancing data accuracy and customer satisfaction. Leveraged problem-solving and strong work ethic to streamline operations and foster positive relationships. Achieved significant improvements in efficiency and service quality, demonstrating exceptional time management and customer service skills.

Overview

11
11
years of professional experience

Work History

Office Generalist

The Arms Trucking Company
06.2020 - Current
  • Directed dispatching, routing, and tracking of 80 plus fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
  • Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
  • Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
  • Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Childcare Teacher

Great Day Child Care
11.2016 - 06.2023
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
  • Established strong relationships with parents through transparent communication and mutual collaboration on childcare goals.
  • Addressed behavioral challenges proactively through clear expectations setting coupled with consistent reinforcement strategies.
  • Maintained high-quality child care standards based on developmentally appropriate practices.

Dental Front Office Receptionist

Merrit Fusselman DDS
08.2017 - 06.2020
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
  • Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
  • Helped patients complete necessary medical forms and documentation.
  • Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
  • Monitored inventory levels of office supplies regularly; ordering additional stock when required to avoid shortages.
  • Managed patient billing processes for timely, accurate payments.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared patient x-rays and images for dentist review.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.

Assembly Worker

Durajoint Concrete Accessories
06.2016 - 11.2016
  • Followed detailed assembly instructions, processes, and procedures.
  • Completed assigned tasks quickly to decrease production time.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Increased overall productivity with attention to detail, ensuring precise alignment of components during assembly process.

Restaurant Hostess

Blazin' Bills
04.2016 - 07.2016
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared trays with the customers orders for the servers.

Fabricator

Mercury Plastics
06.2013 - 04.2016
  • Fabricated components following customer requirements.
  • Used gauges, templates, and other measuring devices to inspect production parts.
  • Trained new employees in proper plastic fabrication techniques, fostering teamwork and knowledge sharing among staff members.
  • Implemented quality control measures, significantly reducing the number of rejected products due to defects or errors in fabrication process.
  • Completed tasks on time to meet quality and safety standards.

Education

High School Diploma -

Scecina Memorial High School
Indianapolis, IN
05.2011

Skills

  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Strong Work Ethic
  • Customer Service
  • Strong multitasking
  • Customer Relations

Timeline

Office Generalist

The Arms Trucking Company
06.2020 - Current

Dental Front Office Receptionist

Merrit Fusselman DDS
08.2017 - 06.2020

Childcare Teacher

Great Day Child Care
11.2016 - 06.2023

Assembly Worker

Durajoint Concrete Accessories
06.2016 - 11.2016

Restaurant Hostess

Blazin' Bills
04.2016 - 07.2016

Fabricator

Mercury Plastics
06.2013 - 04.2016

High School Diploma -

Scecina Memorial High School

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