Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Thomas

Carencro,LA

Summary

Dynamic professional with a proven track record in customer engagement and conflict resolution, honed across roles at Chick-fil-A and other leading brands. Excelled in enhancing customer service and streamlining operations, boosting satisfaction levels. Skilled in multitasking and organization, adept at fostering teamwork and collaboration. Demonstrates a strong commitment to improving service delivery and operational efficiency.

Overview

2
2
years of professional experience

Work History

Crew Team Member

Chick-fil-A
Lafayette, LA
02.2024 - 08.2024
  • Collaborated with other crew members to complete tasks quickly and efficiently.
  • Served food quickly for positive guest experiences.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Greeted customers in a friendly manner upon entering the store.
  • Answered customer questions regarding product features, pricing, availability.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Washed dishes, cleaned countertops and sanitized high-use areas.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Operated cash register accurately and efficiently.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Seasonal Sales Lead

Rue21
Lafayette, LA
10.2023 - 02.2024
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Managed and retained existing client accounts.
  • Identified customer needs by asking questions and advising on best solutions.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Operated register, handled cash and processed credit card transactions.

Seasonal Sales Lead

Journeys Kids
Lafayette, LA
05.2023 - 09.2023
  • Managed cash register operations using POS system and processed sales and returns.
  • Listened to customer needs to identify and recommend best products and services.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Reduced process lags by training employees on best practices and protocols.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Greeted and assisted customers to foster positive experiences.
  • Exceeded department expectations for productivity and accuracy levels.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Engaged shoppers, providing assistance and information on merchandise and product features.

Crew Member

McDonald's
Lafayette, LA
08.2022 - 02.2023
  • Served food quickly for positive guest experiences.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Took orders from patrons and input selections into store computer system.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Brewed and served coffee and tea with preferred add-ins.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Presented orders to guests within anticipated service times.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.

Education

Bachelor of Science - Criminal Justice

University of Louisiana At Lafayette
Lafayette, LA
05-2026

High School Diploma -

Carencro High School
Carencro, LA
05-2024

Skills

  • Multitasking and organization
  • Customer engagement
  • Conflict resolution
  • Reliability and punctuality
  • Attention to detail
  • Menu memorization
  • Hospitality and accommodation
  • Initiative-taking
  • Problem-solving
  • Performance improvement
  • Product knowledge
  • Teamwork and collaboration
  • Customer service
  • Cleaning and sanitation
  • Food handling safety
  • Time management
  • Verbal and written communication
  • Kitchen equipment maintenance

Timeline

Crew Team Member

Chick-fil-A
02.2024 - 08.2024

Seasonal Sales Lead

Rue21
10.2023 - 02.2024

Seasonal Sales Lead

Journeys Kids
05.2023 - 09.2023

Crew Member

McDonald's
08.2022 - 02.2023

Bachelor of Science - Criminal Justice

University of Louisiana At Lafayette

High School Diploma -

Carencro High School

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Taylor Thomas