Taylor Thomas
Memphis,TN
Summary
Experienced administrative professional in sponsored research administration, healthcare, and pharmacy operations. Skilled in proposal review, compliance, and documentation, with a proven track record in customer service and process coordination in fast-paced environments. Holds a Bachelor of Science in Exercise Science.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Research Administrative Specialist
University of Tennessee Health Science Center
Memphis, TN
09.2025 - Current
- Review funding opportunity announcements, sponsor guidelines, and institutional requirements to help ensure proposals are prepared in accordance with applicable requirements.
- Evaluate proposal budgets and supporting documentation for accuracy, allowability, and alignment with sponsor requirements.
- Review and process proposals to NIH, DoD, DOJ, HRSA, and other federal agencies, as well as Letters of Intent, foundation proposals, and other sponsored research materials.
- Conducted administrative reviews of sponsored research proposals, identifying missing requirements, application issues, budget concerns, and potential compliance risks prior to proposal specialist review.
- Coordinated post-submission activities, including Just-in-Time requests and research performance progress reports (RPPRs), ensuring timely and accurate submission of sponsor-requested materials.
- Monitored recurring administrative issues and identified opportunities to improve proposal workflows, streamlining sponsored research processes and reducing manual steps.
- Create and manage user access for external sponsor systems and assist investigators and departments with agency account-related questions.
- Maintain working knowledge of federal, sponsor, and institutional policies and incorporate updated requirements into proposal review and processing activities.
- Serve as a resource for assigned departments by providing guidance on proposal procedures, sponsor requirements, and administrative processes.
- Communicate with investigators, departmental staff, leadership, and sponsors to facilitate timely resolution of sponsored research matters.
Pharmacy Technician
CVS Health
Memphis, TN
05.2026 - Current
- Processed prescription orders and verified patient and prescription information while assisting with insurance-related issues and coverage questions to ensure accurate and efficient service.
- Support pharmacists with prescription processing and fulfillment while following established pharmacy procedures to promote accuracy and patient safety.
- Assist patients at the pharmacy counter, drive-thru, and by telephone by addressing questions, resolving routine concerns, and escalating issues to the pharmacist appropriately.
- Maintained pharmacy workflow across drop-off, production, pick-up, and other workstations to ensure timely prescription services and enhance patient satisfaction.
- Receive, organize, and maintain medication inventory, including putting away deliveries, completing inventory counts, and processing returns and stock adjustments.
- Follow federal, state, and company requirements related to pharmacy operations, patient privacy, controlled substances, and medication safety.
- Communicated effectively with patients, pharmacists, and pharmacy staff to deliver professional and compassionate customer service, fostering positive patient relationships.
- Complete required CVS training and maintain knowledge of pharmacy procedures, technical processes, and applicable regulations.
Medical Receptionist
Case Management Inc
Memphis, TN
11.2024 - 08.2025
- Managed high-volume telephone calls, scheduled appointments, coordinated follow-ups, and processed cancellations to ensure smooth clinic operations.
- Provided administrative and front-office support for clients, healthcare providers, and therapists in a fast-paced clinical environment.
- Assisted clients with intake and consent documentation, maintaining confidentiality and adhering to HIPAA requirements to support compliance.
- Verified insurance information, collected copayments, and maintained accurate client records to facilitate billing and client services.
- Entered and updated information in company databases using Microsoft Office applications.
- Responded professionally to challenging situations and helped de-escalate concerns while providing respectful, client-focused service.
- Completed compliance training to ensure adherence to regulations.
Office Coordinator
Columbia Jet Center
Columbia, MO
11.2021 - 07.2024
- Coordinated daily administrative operations supporting flight training, aircraft dispatch, customer service, and front-office activities.
- Managed flight school billing, training documentation, flight logs, aircraft dispatch records, and operating-limit documentation.
- Coordinated scheduling, reporting, document preparation, and record maintenance to streamline administrative functions.
- Trained new team members on office procedures, systems, and customer service practices. Worked closely with instructors and staff to maintain efficient operations and address day-to-day administrative needs.
- Assessed administrative processes and proposed enhancements to improve overall organizational efficiency.
- Maintained accurate records and reports and used Microsoft Word, Excel, and Outlook to support daily operations.
- Maintained stock levels of office supplies to support efficient operations. and assisted with document filing, scanning, copying, mailing, and other administrative activities.
- Cultivated strong relationships with clients, trainees, instructors, and staff to deliver exceptional customer service.
Student Intern
Bench-Mark Physical Therapy
Murfreesboro, TN
06.2020 - 08.2020
- Observed patient evaluations, treatment planning, and therapeutic techniques while gaining hands-on clinical experience.
- Aided licensed physical therapists in delivering patient care, conducting clinical assessments, and managing daily clinic operations.
- Facilitated patient scheduling, maintained accurate records, tracked session progress, and coordinated communication with patients and medical offices.
- Arranged treatment areas to ensure safety and accessibility for patients and staff. and equipment in compliance with safety, sanitation, confidentiality, and HIPAA standards.
Education
Bachelor of Science - Exercise Science, Minor: Health
Middle Tennessee State University
Murfreesboro, TN08-2020
Skills
- Funding Administration
- Regulatory Compliance
- Research Support
- Healthcare Administration
- Data Entry
- Record Management
- Document Preparation
- Scheduling & Coordination
- Administrative Support
- Microsoft Office
- Spreadsheet management
- Word processing
- Email management
- Time Management
- Organization
- Attention to Detail
- Problem Solving
- Compliance & Confidentiality
- Process Improvement
- Customer Service
- Team Collaboration
- Communication
- Resource Allocation
Certification
Private Pilot License
Accomplishments
- SRAI Certification- Pre-Award Fundamentals Internsive
Timeline
Pharmacy Technician
CVS Health
05.2026 - Current
Research Administrative Specialist
University of Tennessee Health Science Center
09.2025 - Current
Medical Receptionist
Case Management Inc
11.2024 - 08.2025
Office Coordinator
Columbia Jet Center
11.2021 - 07.2024
Student Intern
Bench-Mark Physical Therapy
06.2020 - 08.2020
Bachelor of Science - Exercise Science, Minor: Health
Middle Tennessee State University