Summary
Overview
Work History
Education
Skills
Software
Certification
Typing
Timeline
Receptionist

Taylor Thomas-Sloan

Davenport,IA

Summary

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Friendly, with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic, committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

10
10
years of professional experience

Work History

SpEd Paraprofessional

Davenport Community School District
11.2018 - Current
  • Contributed to a safe school environment by supervising students during transitions, lunch periods, and extracurricular activities.
  • Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
  • Observed students' performance and recorded relevant data to assess progress.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Participated in professional development opportunities to stay current on best practices within the field of special education.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Managed filing system, entered data and completed other clerical tasks.
  • Created and updated records and files to maintain document compliance.
  • Assisted with communication methods to keep parents informed about child's development and behavioral issues.
  • Interacted physically and verbally with students throughout each day.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Prior Authorization Representative

Alorica
12.2017 - 11.2018
  • Exceeded established performance metrics by demonstrating strong problem-solving abilities in addressing caller concerns quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed rapport with customers while maintaining a professional tone throughout conversations, resulting in higher satisfaction scores.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
  • Achieved high customer satisfaction ratings by providing timely updates to patients and healthcare providers on the status of their requests.
  • Triaged unscheduled and emergency authorizations, directing submissions to appropriate personnel for rapid response.
  • Reached out to insurance carriers to obtain prior authorization for testing and procedures.

Nutrition Operator

Compass Group- Genesis
07.2016 - 12.2017
  • Organized training sessions on specialized diets such as diabetic, gluten-free, or low-sodium meals for the culinary team.
  • Developed specialized nutrition plans for patients with chronic health conditions to improve health outcomes.
  • Participated in medical staff meetings and other committees related to nutrition care.
  • Enhanced kitchen efficiency by streamlining production processes and reducing food waste.
  • Collaborated with healthcare professionals for optimal patient nutrition and timely meal deliveries.

Direct Support Professional

DAC
08.2015 - 07.2016
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Maintained entire family's schedule and organized events.
  • Maintained clean, safe, and well-organized patient environment.
  • Educated clients and family members on relevant topics to support independent living.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Enhanced patient health by accurately administering prescribed medications according to schedule.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained a safe and clean environment by adhering to infection control protocols during medication administration.

Cage Cashier

Isle Of Capri Casino
08.2014 - 08.2015
  • Sold chips, tokens or tickets to patrons based on individual needs.
  • Monitored customer transactions to detect suspicious or fraudulent activity.
  • Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Checked customer identification and verified signatures for large transactions.
  • Performed check cashing for customers based on company policies.
  • Processed various cash transactions and answered gaming customer questions.
  • Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.

Education

High School Diploma -

North High School
Davenport, IA

Bachelor of Arts - Communications

Grand Canyon University
Phoenix, AZ
11.2025

Associate of Arts -

Eastern Iowa Community College District
Davenport, IA
05.2019

Skills

  • Cultural Sensitivity
  • Seizure Management
  • Active Listening
  • Classroom Organization
  • Student Advocacy
  • Behavioral Interventions
  • Interpersonal Communication
  • Analytical Thinking
  • Patience and Empathy
  • Time Management
  • Adaptive Learning
  • Organizational Skills

Software

Microsoft Office

G Suite

Certification

  • Mandatory Reporter: Dependent Adult Abuse Training - Aug 30, 2023
  • FERPA, HIPAA, and PII - Aug 29, 2023
  • Medication Administration in Iowa Schools - Dec 1, 2020
  • Mandatory Reporter Child Abuse - Aug 29, 2023

Typing

I have the ability to type quickly and accurately, knowledge of various software programs for word processing, experience with data entry, and familiarity with content management systems. My typing skills are 75+ wpm, 10-key typing, keyboarding skills, copy typing,transcription experience, accurate spelling, and PC proficiency.

Timeline

SpEd Paraprofessional

Davenport Community School District
11.2018 - Current

Prior Authorization Representative

Alorica
12.2017 - 11.2018

Nutrition Operator

Compass Group- Genesis
07.2016 - 12.2017

Direct Support Professional

DAC
08.2015 - 07.2016

Cage Cashier

Isle Of Capri Casino
08.2014 - 08.2015

High School Diploma -

North High School

Bachelor of Arts - Communications

Grand Canyon University

Associate of Arts -

Eastern Iowa Community College District

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Taylor Thomas-Sloan