Taylor Thompson
Royse City,TX
Summary
Professional leader with proven success in management, focusing on complex work environments with a positive track record for creating positive work culture, reducing turnover, and financial focus.
Overview
17
17
years of professional experience
Work History
Medical Center Manager
Sanitas Medical Center
Richardson, Texas
01.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Urgent Care Director
Rockwall & Royse City Urgent Care
Royse City, Texas
06.2019 - 01.2022
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Direct day-to-day administrative and operational functions for a 15-bed facility, providing guidance and leadership to over 40 employees across more than 5 departments.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Reviewed and evaluated test results to suggest care and treatment options.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
General Manager
Hilton Hotels
Dallas, Texas
04.2013 - 06.2019
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Developed and maintained relationships with customers and suppliers through account development.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Evaluated suppliers to maintain cost controls and improve operations.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Introduced new methods, practices and systems to reduce turnaround time.
Combat Paramedic
United States Army
United States
02.2007 - 05.2013
- Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Administered fluid replacement via IV, IO and IM to replace fluid volumes and correct electrolyte imbalances.
- Trained EMTs in basic life support skills, oxygen therapy and wound care.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
- Provided aid in both a garrison and combat setting
- Managed millions of dollars worth of equipment with zero loss.
Education
Bachelor of Science - Psychology
Hamline University
Saint Paul, MN2015
Bachelor of Arts - Music Production
Full Sail University
Orlando, Florida2012
Associate of Science - Psychology
University of Alaska Anchorage
Anchorage, AK2008
Skills
- Budgeting
- Cash handling
- Contracts
- First aid
- Forecasting
- Hiring
- Leadership training
- Life support
- Managing
- Marketing
- Negotiating
- Operating Systems
- Payroll
- Profit and loss statements
- Renovation
- Sales experience
- Sales
- Sales management
- Scheduling
- Relationship building
- Client account management
- Recruitment
- Customer service-oriented
- Staff Management
- First Aid and CPR
- Search Engine Optimization
Timeline
Medical Center Manager
Sanitas Medical Center
01.2022 - Current
Urgent Care Director
Rockwall & Royse City Urgent Care
06.2019 - 01.2022
General Manager
Hilton Hotels
04.2013 - 06.2019
Combat Paramedic
United States Army
02.2007 - 05.2013
Bachelor of Science - Psychology
Hamline University
Bachelor of Arts - Music Production
Full Sail University
Associate of Science - Psychology
University of Alaska Anchorage