Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Thompson

Royse City,TX

Summary

Professional leader with proven success in management, focusing on complex work environments with a positive track record for creating positive work culture, reducing turnover, and financial focus.

Overview

17
17
years of professional experience

Work History

Medical Center Manager

Sanitas Medical Center
01.2022 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Urgent Care Director

Rockwall & Royse City Urgent Care
06.2019 - 01.2022
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Direct day-to-day administrative and operational functions for a 15-bed facility, providing guidance and leadership to over 40 employees across more than 5 departments.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Reviewed and evaluated test results to suggest care and treatment options.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

General Manager

Hilton Hotels
04.2013 - 06.2019
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Introduced new methods, practices and systems to reduce turnaround time.

Combat Paramedic

United States Army
02.2007 - 05.2013
  • Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
  • Administered fluid replacement via IV, IO and IM to replace fluid volumes and correct electrolyte imbalances.
  • Trained EMTs in basic life support skills, oxygen therapy and wound care.
  • Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
  • Provided aid in both a garrison and combat setting
  • Managed millions of dollars worth of equipment with zero loss.

Education

Bachelor of Science - Psychology

Hamline University
Saint Paul, MN
2015

Bachelor of Arts - Music Production

Full Sail University
Orlando, Florida
2012

Associate of Science - Psychology

University of Alaska Anchorage
Anchorage, AK
2008

Skills

  • Budgeting
  • Cash handling
  • Contracts
  • First aid
  • Forecasting
  • Hiring
  • Leadership training
  • Life support
  • Managing
  • Marketing
  • Negotiating
  • Operating Systems
  • Payroll
  • Profit and loss statements
  • Renovation
  • Sales experience
  • Sales
  • Sales management
  • Scheduling
  • Relationship building
  • Client account management
  • Recruitment
  • Customer service-oriented
  • Staff Management
  • First Aid and CPR
  • Search Engine Optimization

Timeline

Medical Center Manager

Sanitas Medical Center
01.2022 - Current

Urgent Care Director

Rockwall & Royse City Urgent Care
06.2019 - 01.2022

General Manager

Hilton Hotels
04.2013 - 06.2019

Combat Paramedic

United States Army
02.2007 - 05.2013

Bachelor of Science - Psychology

Hamline University

Bachelor of Arts - Music Production

Full Sail University

Associate of Science - Psychology

University of Alaska Anchorage

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Taylor Thompson